Windows 10: Camera Troubles

Hi


I have spent hours trying to fix the problem with my camera, I am using the IntelR AVStream Camera that is built into my Surface Book 3, google search after google search but nothing is working.


The camera will not turn on with Windows Hello to unlock my computer. The camera app is showing a black screenI've checked for updates in the Microsoft store. The red light next to the camera is always on. If I get lucky and the camera turns on in the camera app, it shows nothing, and when I exit the app the white light does not turn off until I shut down my computer.According to Device Manager, the IntelR AVStream is working, but it very clearly is not. This is unlike any problem that is showing in previous forums or questions. Below is a list of solutions I've tried.


1. Updating drivers they are up to date

2. Uninstalling and reinstalling the webcam

3. Restarting and shutting down my computer multiple times

4. Using the app "Get Help" for troubleshooting

5. Deleting and reinstalling the Camera app as well as checking for updates

I would also like to note that the option to "Roll Back" in the camera properties in Device Manager is unavailable.

None of these have worked

For online school, I need a functioning camera so it is rather important that I fix this.

Please Help

thanks

:)

 

Laptop Camera

Thanks for updating us on the results of the troubleshooting steps that you have completed. Since the built-in webcam is still not working correctly and the same error code 0xA00F4244 (0xC00DABED) is still appearing, we suggest that we check the camera privacy
settings to see if the camera access is turned on. Kindly follow the steps below to check the camera privacy settings:

• Press the Windows key + I to open the Settings app.
• Near the top of the Settings app window is the search box, kindly type the word "webcam" or "camera".
• From the list of results choose Camera privacy settings.
• Make sure that "Let apps use my camera" toggle is set to On.

We look forward to your response once you complete the steps.

 

Camera is green

Hi GeorgiaPeach,





Welcome to the forum!



You can try these steps and see if it will make any difference:

• Power cycle

1. Turn off the phone then remove the back cover and the battery.

2. Reinsert the battery and the back cover then turn on your phone.

• Reset your camera settings

1. Go to Settings.

2. Swipe to Application settings.

3. Choose Photos+camera.

4. Select Reset camera.



If the issue still persists, you can try to perform the steps provided on this link http://support.microsoft.com/kb/2749480. If the steps on the link will not work, I suggest that you
visit the nearest Nokia repair facility for it to be repaired. See this link: http://www.nokia.com/global/support/locations/ to check the repair facility near your area.

 

Tried messenger for camera....

Hi,

Normally, the issue with the camera not being detected is caused by an outdated driver or a recent update triggers a system conflict. To assist you with your concern, we suggest that you follow the steps listed on this
link. This is to identify and resolve any issues if Windows
can't detect the device.

Let us know how it goes after performing the suggested steps.