Windows 10: Can anyone help me understand how to fix the blue screens i get randomly

Discus and support Can anyone help me understand how to fix the blue screens i get randomly in Windows 10 BSOD Crashes and Debugging to solve the problem; I've been having this issue for a few weeks now, the blue screen cause is system thread exception not handled. I have tried to use winddbg to look at... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by TooStable, Jul 10, 2019.

  1. TooStable Win User

    Can anyone help me understand how to fix the blue screens i get randomly

    I've been having this issue for a few weeks now, the blue screen cause is system thread exception not handled. I have tried to use winddbg to look at my memory dump to find the issue and this is what i got

    * *
    * Bugcheck Analysis *
    * *

    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8020f031cbc, The address that the exception occurred at
    Arg3: ffff870df1abc648, Exception Record Address
    Arg4: ffff870df1abbe90, Context Record Address

    Debugging Details:


    Key : AV.Fault
    Value: Read

    Key : Analysis.CPU.Sec
    Value: 2

    Key : Analysis.Elapsed.Sec
    Value: 38

    Key : Analysis.Memory.CommitPeak.Mb
    Value: 62







    BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202

    SYSTEM_MANUFACTURER: Micro-Star International Co., Ltd.


    SYSTEM_SKU: To be filled by O.E.M.


    BIOS_VENDOR: American Megatrends Inc.

    BIOS_VERSION: 2.00

    BIOS_DATE: 06/04/2018

    BASEBOARD_MANUFACTURER: Micro-Star International Co., Ltd.



    DUMP_TYPE: 1

    BUGCHECK_P1: ffffffffc0000005

    BUGCHECK_P2: fffff8020f031cbc

    BUGCHECK_P3: ffff870df1abc648

    BUGCHECK_P4: ffff870df1abbe90

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

    fffff802`0f031cbc 488b44c170 mov rax,qword ptr [rcx+rax*8+70h]

    EXCEPTION_RECORD: ffff870df1abc648 --
    (.exr 0xffff870df1abc648)
    ExceptionAddress: fffff8020f031cbc (nt!IofCallDriver+0x000000000000004c)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 0000000000000000
    Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff

    CONTEXT: ffff870df1abbe90 --
    (.cxr 0xffff870df1abbe90)
    rax=000000000000000f rbx=ffffa804a108a020 rcx=a3f4d3238d5b2f7f
    rdx=ffffa8049bfe9050 rsi=0000000000001000 rdi=ffffa8049bfe9050
    rip=fffff8020f031cbc rsp=ffff870df1abc880 rbp=ffffa804a944fdc0
    r8=000000000000000f r9=ffffa8049bf9b050 r10=0000000000000001
    r11=fffff780000003b0 r12=ffffa804a108a068 r13=0000000000000000
    r14=ffffa8049bf9b050 r15=ffffa804a944fdd2
    iopl=0 nv up ei ng nz na po cy
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050287
    fffff802`0f031cbc 488b44c170 mov rax,qword ptr [rcx+rax*8+70h] ds:002b:a3f4d323`8d5b3067=????????????????
    Resetting default scope

    CPU_COUNT: c

    CPU_MHZ: e10

    CPU_VENDOR: AuthenticAMD

    CPU_FAMILY: 17

    CPU_MODEL: 8



    PROCESS_NAME: System


    fffff802`11826d1c 8bf0 mov esi,eax


    READ_ADDRESS: ffffffffffffffff

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

    EXCEPTION_CODE_STR: c0000005

    EXCEPTION_PARAMETER1: 0000000000000000

    EXCEPTION_PARAMETER2: ffffffffffffffff


    ANALYSIS_SESSION_TIME: 07-10-2019 10:48:31.0851

    ANALYSIS_VERSION: 10.0.18914.1001 amd64fre

    LAST_CONTROL_TRANSFER: from fffff80211826d1c to fffff8020f031cbc

    ffff870d`f1abc880 fffff802`11826d1c : fffff802`118cac10 00000000`00000000 ffff86d4`024c3200 ffffa804`a108a000 : nt!IofCallDriver+0x4c
    ffff870d`f1abc8c0 fffff802`11826f1b : 00000000`00000000 00000000`00000000 ffffa804`986376c0 ffffa804`999901d4 : envirtahci+0x16d1c
    ffff870d`f1abc940 fffff802`1182308f : ffffa804`986370d0 ffff870d`f1abc9f8 ffff870d`f1abca10 00000000`00001000 : envirtahci+0x16f1b
    ffff870d`f1abc9b0 fffff802`118254e5 : 00000000`00000000 00000000`00000003 00000000`0000007d ffffa804`986340a8 : envirtahci+0x1308f
    ffff870d`f1abca40 fffff802`118219eb : ffffa804`a1089a70 ffffa804`999901d4 ffffa804`a0d83080 ffffa804`98645190 : envirtahci+0x154e5
    ffff870d`f1abca70 fffff802`1182399b : ffffa804`98645190 ffffa804`a0d83080 ffff02cf`273a8900 ffffa804`9618a900 : envirtahci+0x119eb
    ffff870d`f1abcaa0 fffff802`0f06f80f : 00000000`00000000 ffffa804`98564480 ffffa804`985e6e30 fffff802`11591fd0 : envirtahci+0x1399b
    ffff870d`f1abcb00 fffff802`0f0c4855 : ffffa804`9618a9e0 ffffa804`9b7e5040 fffff802`0f06f710 00000000`00000000 : nt!IopProcessWorkItem+0xff
    ffff870d`f1abcb70 fffff802`0f12f725 : ffffa804`9b7e5040 00000000`00000080 ffffa804`96073040 ffff870d`00000001 : nt!ExpWorkerThread+0x105
    ffff870d`f1abcc10 fffff802`0f1c3dfa : fffff802`0aedb180 ffffa804`9b7e5040 fffff802`0f12f6d0 00000000`00000000 : nt!PspSystemThreadStartup+0x55
    ffff870d`f1abcc60 00000000`00000000 : ffff870d`f1abd000 ffff870d`f1ab7000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x2a

    THREAD_SHA1_HASH_MOD_FUNC: 2b3cb21ef5e59a13a4862a9c8b0d7271e7d54bc9

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 414a158844c5cb13f802fa719a4fb615373cfb3a

    THREAD_SHA1_HASH_MOD: 6540f671dd668ea9796f4d346b73e8a9ae6a8305

    FAULT_INSTR_CODE: 33df08b


    SYMBOL_NAME: envirtahci+16d1c

    FOLLOWUP_NAME: MachineOwner


    IMAGE_NAME: envirtahci.sys


    STACK_COMMAND: .cxr 0xffff870df1abbe90 ; kb


    FAILURE_BUCKET_ID: AV_envirtahci!unknown_function

    BUCKET_ID: AV_envirtahci!unknown_function

    PRIMARY_PROBLEM_CLASS: AV_envirtahci!unknown_function

    TARGET_TIME: 2019-07-10T09:19:04.000Z

    OSBUILD: 18362




    SUITE_MASK: 272



    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS


    USER_LCID: 0

    OSBUILD_TIMESTAMP: unknown_date

    BUILDDATESTAMP_STR: 190318-1202

    BUILDLAB_STR: 19h1_release

    BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202



    FAILURE_ID_HASH_STRING: km:av_envirtahci!unknown_function

    FAILURE_ID_HASH: {d3183d6b-1db0-cb3d-1096-dc95872ddd66}

    Followup: MachineOwner

    TooStable, Jul 10, 2019
  2. Gil deG Win User

    How to fix blue screen stopcode

    Hi Willma,

    If you are experiencing blue screen errors in your computer, we suggest that you refer to this

    for the step-by-step guide on how to fix blue screen errors.

    Let us know if you need further assistance.
    Gil deG, Jul 10, 2019
  3. blue screen issue

    after monthes of running system it was fine then on windows 7 it blue screened after looking it over myself and getting advice from local pc shop they suggest upgrading os will fix the issue so I upgraded to win 8.1 and along followed the blue screens now again upgrading after more advice I'm on win 10 and the bluescreens followed as a bad pool error rebooting I have included the requested report please help as spending the $150 the local pc shop wants is my next step
    bigonexeon, Jul 10, 2019
  4. Roan T Win User

    Can anyone help me understand how to fix the blue screens i get randomly

    Blue Screen


    Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
    would like to know more about the issue. Please clarify the following:

    • Did you get a STOP code?
    • Did you install any hardware or driver recently?

    For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
    article and simply follow the steps.

    Feel free to contact us if you need further help.
    Roan T, Jul 10, 2019

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