Windows 10: Can i touch my keyboard/mouse/shut the lid during factory reset

im on my laptop during a reset and i leave the computer just to be but is there a problem if per say my cat starts jogging on my keyboard?

:)

 

Ive factory reset my computer but I can't use the mouse or the keyboard to select laugage

Hi,

A device like your keyboard and mouse is not detected during factory reset.
To help us determine the appropriate troubleshooting steps
that can resolve your concern, we would like to ask the following questions:

• Are you performing a factory reset on a laptop or a desktop?
• Is this the first time you perform a factory reset on your device?
• What troubleshooting steps have you done so far to resolve your concern?

In the meantime, if you're working on a desktop, we suggest that you try to use a PS2 keyboard just to bypass the installation process. Once Windows is up and running, you may now plug your mouse and keyboard to initialize Windows to detect these devices.

We look forward to your response.

 

Mouse, keyboard, and touch screen suddenly not working

Hello,

I realize the inconvenience you are facing in accessing the mouse, keyboard, touchscreen on your device. Do not worry we will help you with this issue.

I would like to inform that this issue might have occurred due to outdated/ corrupted drivers on your device.

Do let us know the following to assist you better with this issue:

• What is the make and model of your device?
• Have you made any hardware/ software changes to the operating system prior to this issue?
• Are you able to access the device using external mouse and keyboard (Confirm to us)?
• Are you able to boot the device to Safe mode with Networking?

If you are able to access the desktop using external mouse and keyboard, try the below troubleshooting steps and check if it helps.

Step 1: Update the keyboard drivers.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Keyboard.
• Right click on the Keyboard driver and click on
  Update driver software.

Step 2: Update the Touchpad drivers.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Mice and other pointing devices.
• Right click on each of the drivers and click on Update driver software.

Step 3: I suggest you to update the drivers for touch feature in Device Manager:

Steps:

• Right click on Windows key from the desktop and click on
  Device Manager.
• Expand Human Interface Devices, right click on the
  Touch screen driver and select Update Driver Software.

Hope it helps. Reply to the post with the required information and updated status of this issue for further assistance.

Thank you.

 

Windows 10 laptop does not wake with external keyboard and mouse when lid closed

I use a Windows 10 laptop connected to an external monitor, as well as a wireless USB keyboard and mouse. I have configured the laptops's lid so that is does nothing when opened or closed. However, I am unable to wake the computer from sleep using the external keyboard and mouse when the lid was already closed when going to sleep. That is,

• if I go to sleep with the lid open, then close the lid, then touch keyboard/mouse, it works just fine
  
• if I enter sleep mode with the lid closed, the external keyboard and mouse will not work
  

Any idea? I have tried everything I have found on forums, but nothing works for me. I am using a Xiaomi Mi Notebook Air 13, which has a rather limited BIOS (hence changing BIOS settings does not seem an option for me).