Windows 10: Can not add email account

Discus and support Can not add email account in Windows 10 Software and Apps to solve the problem; Using Windows 10. Have had an AOL email account set up on this machine for years with standard imap settings. This past week windows started throwing... Discussion in 'Windows 10 Software and Apps' started by CarolynBlanchard, Feb 23, 2021.

  1. Can not add email account


    Using Windows 10. Have had an AOL email account set up on this machine for years with standard imap settings. This past week windows started throwing errors - having problems in both office 365 outlook desktop edition as well as windows Mail. in Email & Accounts setting I get the error "Attention Required" and keeps prompting me to enter password. In outlook the error was that the account information was not valid and could not sign in. I have tried EVERYTHINKG - created new outlook profile, deleted and re-entered email account in Mail, got rid of .pst and .ost files .... nothing worked. I went so far as unistalling Office 365 and doing a Windows Reset i.e. reinstall windows but keep all my files. After rest I did nothing but try to set up the email account and I get the same error as before.


    The issue is with one particular AOL email account - I can set up other AOL email and GMAIL accounts and they work.


    I am 100% confident I am using the right credentials - have logged into AOL account through web browser.... and all works fine.


    There is something somewhere corrupted in Windows system that is affecting this one account. HELP!

    :)
     
    CarolynBlanchard, Feb 23, 2021
    #1
  2. newtekie1 Win User

    Unauthorized Emails from my account?

    It is more than likely that your email account was hacked, either by a virus sniffing your password, or just simply hacked.

    Either way, change your password on your email account. Unfortunately the damage by already be done. They already have your contact list and your email address associated with that contact list. There is nothing stopping them from sending out emails using their own SMTP servers to everyone on your contact list and claiming the emails are from your email address. They don't actually have to have access to your yahoo account or even any yahoo server to send emails to people that come from your address.
     
    newtekie1, Feb 23, 2021
    #2
  3. email account hacked. please help

    Also may I suggest you change email accounts to one of the following.....

    Gmail
    Outlook

    The reason is they both use "Step two verification". This style of verification means even if a hacker gets your password they cannot log in to your account. You see every time someone try's to log in that hasn't been verified you will get a text or a phone call giving you a final code to log in. Its very easy and simple to setup also. The great thing is once you setup your Email application with a specific "application password" from that account you never have to log in again AND your account is protected from being logged in from foreign entities.

    I like the new outlook personally however Gmail is also damn good. Gmail also has an IP tracker that allows you to see WHERE the account has been logged in from. Anyway let us know if you wanna change over and have any questions. We will be happy to help and welcome to TPU!
     
    TheMailMan78, Feb 23, 2021
    #3
  4. Can not add email account

    email account hacked. please help

    Don't think you can if they were deleted from your email account and are not in your trash folder. Try contacting Yahoo, explain what happened, and see what they can do or suggest you do.
     
    BarbaricSoul, Feb 23, 2021
    #4
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Can not add email account

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