Windows 10: can not open pictures or videos

When I try to open a photo or video from File Explorer, the spinning blue circle appears for a few seconds then the screen turns black and turns File explorer off. The Photo or video does not open.

:)

 

Quick Access not searching Pictures folder

Summary, that last suggestion didn't work.

• I moved the pictures to another folder temporarily.

• Then I tried to remove the Pictures folder with option one at Add or Remove Folders from This PC in Windows 10 | Windows 10 Tutorials. Even after rebooting, the Pictures folder remained.
• So I tried using option two. Same thing: reboot >> Pictures folder still there.

• Since there were no troubleshooting steps for this scenario, just for the heck of it, I ran through the restore steps. Copied some pictures into the Pictures folder, ran a Quick Access search and initial problem remains: Searching all of QA doesn't find any files in Pictures folder, running search on just the Pictures folder does. I want to run a global search and find matching files in any/all of the Documents, Music, Videos, and Pictures folders.

That article dates from 2015 and I'm guessing is out of date. I hope it didn't create potential future problems in my registry.

Bottom line: I'm still looking for a fix.

 

My computer says no pictures or videos found

Hi Connie,

In order for us to assist you better with the picture or videos error on your computer, please provide the following information:

• Are you trying to search or open pictures and videos on your computer?
• May you please provide to us the complete error message.
• Any changes made to your computer prior to this issue?
• What troubleshooting steps have you tried so far?

Thank you.

 

Can't open pictures

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are getting error when trying to open Pictures on your computer. I'll certainly assist you with the issue.



However, please let us know:

• May I know the default application that is set to open pictures?
• Which build version of Windows 10 is installed on the computer?

It could be possible that the application set to open pictures is not working properly. If Photos app is set as the default application to open
pictures, I would suggest you to refer the troubleshooting steps mentioned in the article

Fix problems with apps from Microsoft Store.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator