Windows 10: Can not play a DVD in my HP laptop

Hi,


I have an HP with a cd/dvd r-w I am not able to play DVD's Media player says there is no disc.

:)

 

Laptop will not play dvd.

Hi Elisha,

Please provide more information so we can further understand what the problem is.

• Did this happen after an update?
• Does it crash and give you any error messages when you play the DVD?
• What software is your laptop using to play DVDs?
• Is this issue happening for all video formats you try to play?

We suggest that you roll back or update your video driver to fix the problem with the video.

You can also read about troubleshooting DVD playback on this
page.

Keep us posted.

 

DVD player in new HP laptop

Hello Jerry,

I realize the inconvenience you are facing in playing the DVD in your computer. We will help you.

To assist you better, I suggest you to answer the below questions.

• What is the exact make and model of your computer?
• Are you able to access the DVD from the File explorer?
• Are you getting any error message?

Please post to us with more information to help you better.

 

Playing dvds

Hi Dan,

To assist you better, kindly provide us more details by answering the following questions:

• Is it happening on all the DVDs that you are trying to play on the Media Player?
  
• Have you tried playing the DVDs on other computers? If so, are you getting the same error?
  
• When did you start encountering the issue?
  
• What specific troubleshooting steps have you tried so far?

Meanwhile, to help resolve your concern, we suggest that you run the Windows Media Player troubleshooter. To do this. follow the steps below:

• On the Start menu, type Troubleshooting and hit
  Enter.
  
• On the left pane, choose View all.
  
• Run the Windows Media Player DVD, Windows Media Player Library, and
  Windows Media Player Settings.
  
  
  
  
  

Should you need further assistance, feel free to get back to us.