Windows 10: Can not sign-in to user account

I have recently upgraded my Windows 10 desktop from version 1709 to 1909 using the Microsoft Update Assistant. Once the update completed I am no longer able to sign into windows to access the main desktop screen. The account previously did have a password, however, there is no input box for me to enter a password anymore. There is only a "sign-in" text below the account picture and name. Once pressed, its usually says "welcome" or some other message for a few seconds, then the account name changes to "new account" for a few more seconds, and finally it then kicks me back to the first screen with the time and date in the lower left corner. I attempted to use the command prompt to enable the administrator account but it does not show up for some reason when the computer reboots to the sign-in screen.


So far I have tried booting into safe mode, safe mode with networking same problem persists in safe mode, running startup repair, and using the command prompt advanced option to run sfc /scannow, chkdsk, and attempting to use regedit to remove the password on the account so it would automatically sign into that account. I have also tried using the "uninstall updates" advanced repair option but was met with an error message saying that it could not remove the update. None of the attempts have changed anything or worked in the slightest.


I am looking for any possible solution that doesn't go all the way to resetting the PC, as I do not want to lose all of the programs I have installed.

:)

 

sign into microsoft account glitch

Hi Micheal,

Welcome to Microsoft Community.

• Is this the only account on the computer?
• Was this account upgraded from previous version of Windows?

It looks like you are using a local account. I suggest you follow these steps:

• Click on search in taskbar and type account.
• Click on Accounts.
• Now, under Your account, click on Sign in with Microsoft account instead.
• Enter your Local account password for confirmation and then follow the screen instruction.
• Enter User name credentials for your the new Microsoft account and click OK.

Hope this helps.

Regards

 

Local Acct user and MS account user - sync them or merge them

If the local account is the one where you have most of your personal data, this is how I would do it:

• Sign in to your Microsoft account
  
• Copy all documents, pictures and other personal data from Microsoft account's user folders to corresponding folders in user Public (contents of MS account Documents folder to Public Documents folder and so on)
• Sign out from Microsoft account

Notice that above steps are only required if Microsoft account user folders contain data you want to keep. If its user folders are empty or do not contain anything worth saving, you can skip the above steps. Continue from below.

• Sign in to the local account
  
• Delete the Microsoft account (Option One in this tutorial)
• Switch your local account to a Microsoft account (tutorial)
• Copy the data backed up from old Microsoft account to Public folders to new Microsoft account in corresponding folders

That's it. Using the Public folders as temporary storage you will have none whatsoever file owner / permission issues later on.

 

Microsoft account Sign in option under user account is not working

Hi NAvneet.

Many thanks for your help. But this didn't work.

Should I try the below procedure. Someone has suggested this method to similar query in other thread. Pls suggest:

Please follow the steps to enable the build in administrator and check if it helps:

• Use the power button on the sign-in screen to Shift+Restart. This will take you to the recovery boot menu.
  
• Click Troubleshoot, Advanced options, Startup settings. When given the choice of startup options, try booting the PC in
  Safe Mode with Command Prompt. If you can’t get there, skip to the next major step.
  
  • If you can get to a CMD window, enable the built-in administrator account:
    
    net user administrator /active:yes
    
  • Then restart and sign-in as the Administrator account.
  • Once in the Administrator account, open Regedit
    and go to the following key:
    
    HKEY_USERS\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities
  • Save a backup of the key: Export the StoredIdentities key to a .REG file on the desktop.
    
  • Then continue with step 4 below.
• Use boot media to access the recovery command prompt.
  
  • Start Regedit.
  • Select the HKEY_USERS key.
  • Click File, Load Hive. and go up in the file system to This PC. Then browse to this file and then click Open:
    
    C:\Windows\System32\config\DEFAULT
  • When prompted, name it “def”
  • Select this key:
    
    HKEY_USERS\def\Software\Microsoft\IdentityCRL\StoredIdentities
  • Save a backup of the key: Export the StoredIdentities key to a .REG file on the C:\ drive.
    
• Find the subkey under StoredIdentities that matches the name of the Microsoft Account.
  
• Delete the key.
• If you loaded the offline registry hive, go back up in the tree on the left and select “def”. Then click File,
  Unload hive. This option will only be available if “def” is selected.
  
• Restart the PC and test sign-in.
• Once done, you may need to Verify the account in Settings, Accounts in order for it to be fully usable in Windows again.
  
• If you used the built-in Administrator account to resolve the issue, please return it to the default disabled state to help keep the Computer secure. To do so follow the steps:
  net user administrator /active:no

Please create a new administrator account using the Microsoft Account and check.