Windows 10: Can not turn on bluetooth

Hi community,


All of a sudden I can't turn on bluetooth starting from 21Mar2020 on my Aurora R8. The on/off button from the bluetooth page is gone as shown in the picture below:






I've tried a couple of things but found no luck so far:

1. I could still see the bluetooth device in my device manager. I tried to disable/enable bluetooth from device manager and restart the computer.

2. I tried to reinstall the bluetooth driver from the device manager. The bluetooth icon on device manager will soon turn into the image below with a warning sign at the bottom right of the icon.



3. I ran the trouble shooter from windows. it did not fix the issue and returned an error message.



and I can't find the bluetooth radio information from device manager:




4. I restarted bluetooth support service under services.msc. Did not work.

5. I manually reinstalled the killer 1535 wireless and bluetooth driver from the manufacturers website. Did not work.

6. I rerolled all windows updates from Mar2020. Did not work.

7. I updated the system BIOS. Did not work.

8. I updated chipset driver. Did not work.



Could anyone give some advice how I may get this issue resolved?

Thank you!

:)

 

I don't have any bluetooth devices but windows turned it on!!


Then if they are still on, try some of these steps listed below, Not all of these steps may not apply, but, step #2 and #4 should help. I have all 4 steps on myself.

1 Go to Device manager and DISABLE Bluetooth, Do Not remove!
2 Turn USB suspend off
3 Set Hard Drive or SSD to Never
4 Turn Link State Power Management off
Settings 2 thur 4 can be found in your Power Management Settings.
Then click on "Change settings that are currently unavailable"
Then Reboot your Computer. This does work, may come back if you shut OFF your computer,then turn it back on, if it does, just a reboot will turn it off again.

 

I don't have any bluetooth devices but windows turned it on!!

1. I have no bluetooth devices in devices manager.
2,3,4. they all turned off before.

reboot or shutdown doesn't solved it.
i have USB wireless Mouse/Keyborad. i plug it out and use PS/2 but nothing.
i used DISM to repair image.

i tried everything but its not make any changes and windows still showing Bluetooth turned on.
a few days ago it was not even showing Bluetooth in Action Center but i don't understand what happened, no devices added or changed in my PC, no software Installed or Uninstalled, not a single Settings Changed in Windows or BIOS!!!

 

Unable to turn on Bluetooth

Hi,

I will certainly help you to find Bluetooth.

Kindly answer the question to assist you further:

What is the make and model of your computer?

First I would suggest you to check whether your airplane mode is on or off.

Kindly refer the steps below to check for the airplane mode:

• Press Windows key + I form keyboard to open setting.
• Go to network and internet.
• Click on Airplane mode and select turn off.

Please refer the following steps to find Bluetooth:

• Select Start > Settings > Devices >
  Bluetooth.
• Select More Bluetooth options to find more Bluetooth settings.

If you still face difficulty in finding the option, kindly refer the section
Learn more about Bluetooth fixing problems from the
below link to fix the issue:

https://support.microsoft.com/en-us.../how-to-find-bluetooth-settings-in-windows-10

Please get back to us for further assistance. We will be happy to help.

Thank you