Windows 10: Can Quick Assist be prevented from disconnecting when a PC asks for Admin permissions?

Dear all,* Since I find myself increasingly remote working, I find myself increasingly using Quick Assist when providing PC Support* However, any time I action a task using Quick Assist that prompts for Admin permissions on the remote PC, Quick Assist disconnects the connection to the remote PC* Is there a way to overcome or workaround this without having to be onsite?Thanks for any help.Regards,Steve

:)

 

Quick assist admin permission

Hello,

I would like to ask, if there is an option where I could enter admin credentials while connected to users computer using Quick assist program? Because currently if I am controlling users computer remotely and an admin prompt appears I would get a black screen
and pause icon on my side.

P.S. Disabling "Switch to the secure desktop when prompting for elevation" in GPO is not possible, as it creates security hole.

Thank you,

Evaldas

 

Quick Assist not working

Good diagnostic step.

You've tried disabling 3rd party program startups, but there could be more things starting beyond those listed in the task manager startup list, if that's what you used.

Ideally you would have hands on access to both PCs... but that's not so. All credit to them for creating a new user account etc.

If you wished to disable more startups on the problem account you could use Autoruns (free from MS). But that seems asking a bit much of someone else remotely.

Of course, the problem could have nothing whatsoever to do with startups... you might want to check all services are default, for example, in particular those necessary for this.

Presumably it's not been blocked by the firewall:

Get and Give Remote Assistance with Quick Assist app in Windows 10
- some unfinished discussion as to whether both accounts had to be MS accounts or not.

I found this:

Windows 10 Quick Assist: Helpful Remote Assistance App or Potential Vulnerability? — Steeves and Associates


https://4sysops.com/archives/remote-control-windows-10-with-quick-assist/

This gives useful detail on how it works. For example, it uses port 443, so you need to check that's not blocked.
It also indicates how to block it- so you can check that doesn't apply.

 

Quick Assist not working




I suppose another possibility might be that some related service is not configured correctly...

E.g. Tweaking.com's repair tool includes a repair to set services to default.

I suggest you look at affected PCs and check installed programs to see if there are any that are common only to those and not others, especially 3rd party security programs with firewalls.

I saw a note somewhere that there's no relevant group policy.

Is this idea relevant?

or this:

- this helped some people
https://answers.microsoft.com/en-us/...1-3a46fe1fd0a6