Windows 10: Candy Crush in Solitaire World Tour

Why recently is the Candy Crush advertisement in Solitaire World Tour have 16 counted off after the advertisement is completed?

:)

 

Solitaire world tour event

Hi,

The advertisements that keep popping up whenever you try to play the World Tour event in Solitaire may be the main reason why the game itself freezes. To assist you better with this issue, kindly answer the questions below:

• Are you playing Solitaire from the Microsoft Solitaire Collection that came with your Windows 10?
• Is this happening when playing a normal game of Solitaire?
• Are you connected to the Internet while playing the World Tour event?

We're looking forward for your reply.

 

Microsoft Solitaire World Tour Event

I bought a new PC, and don't find the Solitaire World Tour Event in my Microsoft Solitaire Collection. I was able to login and confirm my same Premium account. I am comparing the old PC with the Solitaire World Tour Event and the new PC, windows 10.
I can't find my Solitaire World Tour Event. How do I get it loaded onto this new PC?

 

solitaire world tour

Hi Paul,

Having a corrupted game file is one of the possible reasons why the game Solitaire World Tour crashes when playing. To help you resolve this concern, we need to collect more information. Kindly verify the following:

• Are you using wired connection?
• Have you tried using different profile to access the game?

In the meantime, we recommend that you follow the steps below:

Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Windows Store.

Click here

Step 2: Reset the game from the Settings menu.

• Click Start and click Settings.
• Select System.
• Select Apps and features.
• Find the game and click Advanced options.
• Click Reset. You need to restart your computer to let the changes take effect.

Step 3: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

• Click Start and click Settings.
• Select System.
• Select Storage.
• Select This PC.
• Click Temporary files.
• Choose Temporary files.
• Click Remove files.

Kindly update us with the results.