Windows 10: Candy Crush keeps crashing

Windows 10 Apps - Candy Crush keeps crashing. Never had a problem before but has done it multiple times today. Uninstalled and re-installed it but didn't fix it.


I looked in the Event Viewer and found the application log Error, please advise from this....


Faulting application name: candycrushsaga.exe, version: 0.0.0.0, time stamp: 0x5b7ad0d9
Faulting module name: Microsoft.Services.Store.Engage_unloaded, version: 10.0.1711.28001, time stamp: 0x5a1de3d8
Exception code: 0xc0000005
Fault offset: 0x00001000
Faulting process ID: 0x1568
Faulting application start time: 0x01d43a4a76f18fb2
Faulting application path: C:\Program Files\WindowsApps\king.com.CandyCrushSaga_1.1320.2.0_x86__kgqvnymyfvs32\candycrushsaga.exe
Faulting module path: Microsoft.Services.Store.Engage
Report ID: 36d9f270-b049-4d1d-b0ba-0a80f79ddb49
Faulting package full name: king.com.CandyCrushSaga_1.1320.2.0_x86__kgqvnymyfvs32
Faulting package-relative application ID: App

:)

 

candy crush saga app crash

I recently just downloaded candy crush soda saga, and ever since that candy crush saga has been crashing. I have already tried uninstalling and installing it, still does not work.

windows 8.1 phone.

 

candy crush app won't respond

Hi James,

We need to gather more information for us to better understand your concern about, accessing the Candy Crush app. Kindly answer these questions:

• Can you access the Candy Crush app before? If so, when did the issue start?
• Were there any changes made on your computer before encountering the issue?
• Can you please describe to us what is happening when you open the Candy Crush app? Are you encountering an error message when accessing the app?
  
• What is the OS Build of your Windows 10? To determine the build of your Windows 10, follow these steps:
  • Click the Windows logo (Start button).
  • Click the gear icon (Setting).
  • Select System.
  • On the left pane, choose About.
• Can you still access your other applications?

There may be an issue with the files of the Candy Crush app that is why you're having an issue accessing it. In the meantime, we suggest running theWindows
Store apps troubleshooter to see if the troubleshooter will be able to replace the files of the app.

We await for your response.

 

Candy Crush Soda

Hi Shazza,

I realize the inconvenience you are facing. Let me help you in resolving the issue.



I appreciate if you can provide us the following information to help us understand the issue better.
Do you experience this issue with only Candy Crush Saga or other Microsoft apps?

If the issue is with Candy crush saga app, I suggest that you contact their Support Forum and provide your valuable feedbacks.

Candy Crush Saga - Forum - King

Keep us posted on Windows related queries and we will be happy to assist you further.

Thank you.