Windows 10: Cannot access 'Background' or 'Personalization' Windows settings

ISSUES

• Accessing 'Personalization' from Windows settings screen
  I open Settings and click Personalization from the available options. I can open all the other options, but for this one, nothing happens. Once I click on it, the window 'freezes' and I can't do anything but close it. I can continue with other work away from the Window. Sometimes, after a period of time, when I hover over the Settings window, the cursor is shown as the 'I'm busy loading something circle'. I've left it for hours and nothing else happens.
• Opening Background from the Themes and related settings page menu
  The Themes and related settings page takes a few seconds to open. I can click on any of the options and amend them except the Background option. It just 'freezes' as above and the only option I have is to close the window.
• Window freezes when opening Background settings from Search box
  When I click Background settings from the search options, the Settings window opens (blue with a white gear cog icon) and then nothing else happens - it's 'frozen' as above.
• Cannot open Personalize by right-clicking the desktop
  When I right-click the desktop and choose Personalize, the Settings window opens (blue with a white gear cog icon) and then nothing else happens - it's 'frozen' as above.

RELATED INFO
It might be relevant that I've recently had and resolved an issue with Windows where my keyboard was not being recognised in the search bar, the calculator and other Windows Modern Apps. I resolved it by closing down Cortana in the Task Manager and running C:\Windows\system32\ctfmon.exe. I've rebooted several times since. Sometimes when I reboot the issue comes back and I have to do the fixes again.

WHAT I'VE TRIED
Rebooting
Full Sophos scan (nothing found)
Running the following (nothing found)

• sfc /scannow
• DISM.exe /Online /Cleanup-image /Scanhealth
• DISM.exe /Online /Cleanup-image /Restorehealth

Hoping someone can help!

:)

 

Cannot access 'Background' or 'Personalization' Windows settings


ISSUES

1. Accessing 'Personalization' from Windows settings screen
   I open Settings and click Personalization from the available options. I can open all the other options, but for this one, nothing happens. Once I click on it, the window 'freezes' and I can't do anything but close it. I can continue with other work away from the Window. Sometimes, after a period of time, when I hover over the Settings window, the cursor is shown as the 'I'm busy loading something circle'. I've left it for hours and nothing else happens.
2. Opening Background from the Themes and related settings page menu
   The Themes and related settings page takes a few seconds to open. I can click on any of the options and amend them except the Background option. It just 'freezes' as above and the only option I have is to close the window.
3. Window freezes when opening Background settings from Search box
   When I click Background settings from the search options, the Settings window opens (blue with a white gear cog icon) and then nothing else happens - it's 'frozen' as above.
4. Cannot open Personalize by right-clicking the desktop
   When I right-click the desktop and choose Personalize, the Settings window opens (blue with a white gear cog icon) and then nothing else happens - it's 'frozen' as above.

RELATED INFO
It might be relevant that I've recently had and resolved an issue with Windows where my keyboard was not being recognised in the search bar, the calculator and other Windows Modern Apps. I resolved it by closing down Cortana in the Task Manager and running C:\Windows\system32\ctfmon.exe. I've rebooted several times since. Sometimes when I reboot the issue comes back and I have to do the fixes again.

WHAT I'VE TRIED
Rebooting
Full Sophos scan (nothing found)
Running the following (nothing found)

• sfc /scannow
• DISM.exe /Online /Cleanup-image /Scanhealth
• DISM.exe /Online /Cleanup-image /Restorehealth

Hoping someone can help!

 

regarding background personalize settings

Hi Singh,

The Some setting are managed by your organization message usually appears if there is any changes happened on the Registry Editor or Group policy Editor. We suggest editing the Group Policy by following the steps below:

• Open Group Policy by typing it in the search box.
• Look for Administrative Templates and click on it.
• Select Control Panel.
• Click on Prevent changing desktop background and it will open an new window.
• Select Disable on the choices and click Apply.

Once the changes were made, try to customize your background again.

Update us with the outcome so we can provide further assistance.

 

Set background slideshow

Hi,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you with it.

I suggest you to follow the steps provided below to set slide desktop.

• Press Windows logo key + I key.
• Click on Personalization.
• Under Background dropdown menu, select slideshow.
• Click on Browse button and then select the folder from which the desktop slide’s to be applied.

Hope this information is helpful. For any further information, feel free to contact us.

Thank you.