Windows 10: Cannot access Bluetooth / It does not appear in Device Manager

I've been having trouble the last couple of days since updating my laptop with my Bluetooth cutting out and disconnecting my wireless headphones. Today I restarted my laptop and Bluetooth has just vanished.


When I go to Bluetooth & other devices in Settings I see this.




The option to turn Bluetooth on and off is no longer there.


When I try to Troubleshoot the problem I get the message; "Device does not have Bluetooth", despite me having Intel Dual Band Wireless-AC 3160 and having used Bluetooth to connect to my headphones for the past few weeks. I've seen suggestions to do the Hardware and Devices Trouble-shooter, however that option doesn't appear on my list (If anyone can help with that I'd be grateful too)


Bluetooth no longer appears on my Device Manager, even when selecting 'Show hidden devices'. On Services 'Bluetooth Support Service' is Running and set to 'Automatic (Trigger Start)' Visiting Intel's website says my software is up to date. My laptop is a Dell Inspiron 5759.


I'm really struggling with this and I'd really appreciate any help.

:)

 

Can't Find Bluetooth on device manager.

Hi LoChung,

This may be caused by a corrupt or an outdated driver. It may also be caused by an incorrect device connection setup.

We suggest that you check Fix Bluetooth problems in Windows 10: FAQ. Please perform the steps on the following
topics to resolve your issue:

• How can I automatically fix common Bluetooth problems?
• The Bluetooth toggle is missing in Bluetooth & other devices settings or can't be turned on.
• Bluetooth doesn't appear and there are no unknown device listed in the Device Manager.

If the issue still persists, kindly give us more details by answering the following questions:

• Have you done any recent changes on your computer prior to this issue?
• Have you tried your Bluetooth device with another computer and check if you were able to use it?
  

Keep us updated with the status of the issue so that we can resume working on your concern.

 

Unable to access Bluetooth and Wi-Fi as there are no drivers in Device Manager on Windows 10

Hi,



Thank you for posting in Microsoft Community and being part of Windows 10.



I understand your concern that you are unable to access Wi-Fi and Bluetooth as there are no drivers under Device Manager after upgrading to Windows 10.

• Do let us know the make and model of your device?

This issue might have occurred due to corrupted/ outdated drivers after upgrading to Windows 10.



Try few of the below troubleshooting steps and check if it helps.



Step 1: I suggest you to run
Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

Steps:

• 
  Press Windows
  key from the keyboard, type Troubleshooting and select it.
  
• 
  Click on view all option on the upper left corner of
  Troubleshooting window.
  
• 
  Select the Hardware and Device
  options from the list.
  
• 
  Click Next to run the
  Hardware and Device Troubleshooter.
  
  
  

Step 2: I suggest you to install the latest drivers and updates for your device after upgrading to Windows 10.

This will help you to find the drivers for Bluetooth and Wi-Fi and may help in installing the drivers.

Steps:

1. Connect to the internet (Wired internet connection).

2. Press
Windows key and type updates.

3. Click on
Check for updates.

4. Under
Windows Updates, click on Check for updates.

5. Try to install the updates being shown.



Refer: Connect to Bluetooth devices





Hope it helps. Get back to us for further assistance on this issue, we will be happy to help you further.

 

Bluetooth disappeared from Device Manager

Hi Anthony.

I already looked trough the FAQ.

Especially the follow question seems to fit my issue:

Bluetooth doesn’t appear and there are no unknown devices listed in Device Manager. How can I fix this?

But the answer does not help me, as looking at hidden devices and sorting by connection does now show any bluetooth devices.

This is also mentioned as point 4 in my list.

As suggested in the FAQ I also attempted to update multiple different drivers.

Best regards,

Benjamin