Windows 10: Cannot access Store, among other things

Discus and support Cannot access Store, among other things in Windows 10 Software and Apps to solve the problem; I have not been able to access the Microsoft Store, or run some of the tiled apps, for several days now. I think it started with the 1909 update. I... Discussion in 'Windows 10 Software and Apps' started by LuscombeDriver, Feb 19, 2020.

  1. Cannot access Store, among other things


    I have not been able to access the Microsoft Store, or run some of the tiled apps, for several days now. I think it started with the 1909 update.

    I noticed that OneNote, which I use daily, wouldn't sync. I uninstalled it, then went to the Store to reinstall it, but then I found I couldn't open Store. It just timed out, or gave the error message 0x80070426.

    I tried uninstalling the 1909 update but that didn't help. Then I reinstalled it and everything is up to date (Version 1909, build 18363.657).

    I'm using, and have always used, a Local Account. I tried changing to my Microsoft Account multiple times, but I can't do it. It times out. I tried creating a new account using my Microsoft Account - but the computer hangs when I try to log on.

    I have tried all of the solutions I found online, including resetting the Store app, troubleshooting, checking time/date/region, wsreset.exe, using Powershell, etc. I used http://aka.ms/diag_apps10 and clicked "Reset and open Windows Store," but the "resolving problems" window just sits there with the blue bar going left to right forever.

    We have 3 other computers in the office, all using Local Accounts, none of which have applied the 1909 update yet. We use local accounts so we can freely share files across the network. I am afraid to update any of those computers because of this problem.

    How can I regain access to the Store, and to OneNote?

    Can anyone help?

    Thanks!

    Windows 10, version 1909, build 18363.657

    :)
     
    LuscombeDriver, Feb 19, 2020
    #1
  2. enso Win User

    Quick Access not searching Pictures folder

    Summary, that last suggestion didn't work.

    • I moved the pictures to another folder temporarily.


    • Since there were no troubleshooting steps for this scenario, just for the heck of it, I ran through the restore steps. Copied some pictures into the Pictures folder, ran a Quick Access search and initial problem remains: Searching all of QA doesn't find any files in Pictures folder, running search on just the Pictures folder does. I want to run a global search and find matching files in any/all of the Documents, Music, Videos, and Pictures folders.
    That article dates from 2015 and I'm guessing is out of date. I hope it didn't create potential future problems in my registry.

    Bottom line: I'm still looking for a fix.
     
  3. Yaqub K Win User
    window store not working

    Hi,

    What is the error message you get when you try to access Store ,Camera, Alarm ,Calculator apps?

    I suggest you to reset Windows Store cache and check. Follow the steps:


    • On the desktop screen, press
      Windows key and R to open run box.

    • Type WSReset.exe and hit
      Enter.

    Hope it helps.
     
    Yaqub K, Feb 19, 2020
    #3
  4. sam02 Win User

    Cannot access Store, among other things

    App store and Microsoft account


    Thank you for the advice

    I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store
     
    sam02, Feb 19, 2020
    #4
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Cannot access Store, among other things

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