Windows 10: Cannot access the internet after completing a system restore

My computer was compromised two days ago from an attachment to an email from one of my contacts. After having several issues I completed a system restore that was able to resolve the issues that I was having. However, after completing the system restore, I can no longer access the Internet. I have tried connecting through Wi-Fi and by using an ethernet cable. My computer shows that I am connected either way but when I try to access the Internet through Google Chrome or through Microsoft edge it tells me I cannot connect. I have tried going to several different websites nothing seems to work. My PC is running Windows 10 Home 64 bit. Does anyone have any ideas or suggestions on what I can do to restore my access to the Internet?


Best,

Zeroquill

:)

 

System restore will not complete

Hi, what exactly do you believe you've done? Clearing the cache should have no consequences, and is sometimes a fault-finding step. How did you do that?

Or do you mean you deleted a folder?

However

- this suggests something more serious is wrong. Could you post the exact message?

If you don't have a disk image you can restore (we constantly urge users to use disk imaging e.g. Macrium Reflect (free)) then try from an admin command prompt
SFC /SCANNOW
which might restore the missing file, depending on what it is.

Post back the result.

If it is successful, try System Restore again.

 

Failed to complete System Restore

Hello Passegua,

The error code 0x80070005 may indicate a few things that are causing System Restore Failure. It could be corrupted system files, conflict with other programs such as Anti-virus protection, and etc. As a first troubleshooting step, we suggest
that you perform System restore in Safe Mode. Kindly refer to this link for more information and steps.

Another step that I can suggest is Clean Boot, if the above step fails.

Let us know the outcome.

 

Missing icons / buttons after System Restore

Hi Terrie,

To address your concern, we suggest that you try to undo the restore or pick another restore point.

Please follow these steps to access system restore:

• Right-click (or press and hold) the Start button, and then select Control Panel.
  
• Search Control Panel for Recovery.
  
• Select Recovery > Open System Restore > Next.
  

Let us know how it goes.