Windows 10: Cannot access WD My Passport Ultra after window 10 update to version 2004 os build 1904.388

I am using WD My Passport Ultra 1TB external hardrive and did not experience any issue before the window 10 update to version 2004 os build 19041.388. After the window updated to this new version, the WD Unlocker launcher cannot be run and i am unable to access my data on the hardrive. i tried the same external hardrive on another pc with window 10 but on a different version of 1803 os build 17134.1304 and it worked just fine and i am able to access the data. So i felt the issue lies with the new window update that prevented the WD Unlocker from being run to enable and this prevented the hardrive from being unlock. Hope that someone could help me out on this as i had tried using disc management, device management and etc suggestion from online but all still failed to solve this problem.

:)

 

Wd my passport ultra

What do we need to do for the updated version of windows 10 to recognise our wd my passport ultra external hard drive?

 

Cannot get computer to recognize WD My Passport Ultra after upgrade to Windows 10

Hi,

I have the same issue.

Additional information from my end is that in the previous build 14352, all of my WD external drives - My Book, My Passport, My Passport Ultra were all detected. However in this current build 14361, the My Passport Ultra units were no longer assigned a drive
name - although it can be detected through device manager - but I could not access the data, it does not show up in File Explorer.

I also tried to open the said undetected drive in another laptop with build 10586 and it was detected - no problem.

It would seem that there is a change from the previous build that causes this error. Perhaps the issue is with the drivers?

I tried all of the above suggestions but wasn't able to resolve the issues.

This happened as well in a much earlier build but was resolved in the succeeding builds. Can Microsoft help address this issue as the use of WD external drives are very common for most users. Please assist.

 

Windows 10 can't access WD My Passport Ultra 1TB

Same issue here. I've been using my WD My Passport Ultra drive successfully for several months. Now all of a sudden, Windows 10 cannot access it. Device Manager shows it is healthy. I can "see" the drive in File Explorer, but every time I click on it,
I get an error message that says Windows cannot access the drive. I checked that all my Windows 10 updates have installed properly. I don't get any errors with that. No idea what to try next.