Windows 10: Cannot add my child as family member, my account has been blocked

I have spent considerable time directly with Microsoft support team and live chat but they have been unable to help and referred me to the Family Support team.I get an error message when trying to access my child’s account as a parent or add him to my Family Account. Error is “something is not working. It is us, not you”.Who can help at all?I have screen shots of the errors available.

:)

 

Microsoft Family Child Account - Able to Access Blocked Accounts

Hi Randy,

The issue that you’ve encountered regarding the restrictions that you’ve set on your child’s account under
Microsoft Family may be caused by some configuration on the feature. To sort out your concern, we suggest that you remove and re-add your child’s account to the
Microsoft family. This process will re-establish a good configuration on the account. To remove a Family member, you may follow the steps provided in this article on how to
remove members from your Microsoft family.
Once you’re on the page, you may proceed with the steps under the Online section, and then complete the process. After completing the steps, you may go to this article on how to
set up your family, and then complete the given steps. After completing the process,
you may set the restrictions to your child’s account by following the steps given in this article on how to
set restrictions for your child
on Windows 10 and Xbox One.

Keep us updated about your concern for additional assistance.

 

How to block apps for a family member account

Thank you for the response.

You need to turn on the Recent activity setting for that child account, this will allow you to see what apps and games they've been using, and on the same page you will be able to add that specific app on the block list.

Refer to this support article for the steps on how to:
Manage family settings.

Hope it helps.

 

fingergprint log-in for family member

Hi Kristi

Through Windows Hello, you may have your family members register different accounts with their fingerprints.

Once you are signed as the family account administrator, you may follow the steps below:

• Right-click the Start button.
• Go to Settings.
• Select Accounts.
• Choose Family & other users.
• Add people using the Your family, or Other users options. The only difference between the two is with family, you get an access to child controls, for monitoring and blocking content.

Once your child is logged into his or her own accounts, they can now set up their own
Windows Hello log-in. Refer to the steps below:

• Click Start.
• Go to Settings.
• Choose Accounts.
• Select Sign-in options.
• Select Windows Hello.
• Choose Fingerprint, then Set up.

After performing the steps, kindly share with us the result.