Windows 10: Cannot Add PIN to User Account

Discus and support Cannot Add PIN to User Account in User Accounts and Family Safety to solve the problem; I ultimately could not fix it, and another problem I ran into led to a complete reinstall of Windows and backing up all my data to an external HDD... Discussion in 'User Accounts and Family Safety' started by KingDecimator, Aug 16, 2016.

  1. Cannot Add PIN to User Account


    I ultimately could not fix it, and another problem I ran into led to a complete reinstall of Windows and backing up all my data to an external HDD prior to the reinstall.

    The clean install fixed it, but that's to be expected. Hopefully someone finds a more practical solution. xP
     
    KingDecimator, Sep 6, 2016
    #16

  2. OP and ? glad of your fixes ...... I use pin's here also it's way cool ......ppffttt Hope mine are stable *really
     
    electronuser, Sep 6, 2016
    #17
  3. CodeFused Win User
    I am at nearly exactly the same point that KingDecimator was at initial post.
    (Pin was broken, tried deleting all folders under NGC, didn't solve it. Switched to local account, no help, switched back, no help. Trying to add a pin when switching back to MS Account says "something went wrong". Trying to add a pin now gives little thinking dots for a second or so and then nothing happens.)

    Also though, presumably at the same time the pin broke (or after as I tried to fix it, not sure) I have also the additional problem that I have no login box after I have Win+L to logout, or timed out. When you hit the space bar to login the screen changes like it would to let you log in, I have the power icon and two others at the bottom right, but no users list and nowhere to type a password. Rebooting allows me to login, but then of course all my open apps and work is gone.

    If anyone else have resolved this or has additional ideas I would appreciate the help!
     
    CodeFused, Oct 19, 2016
    #18
  4. Cannot Add PIN to User Account

    I have the same problem. Windows 10 build version is 10.0.14393 and I've installed all updates. I use a local account. When clicking "Add PIN" in the Settings screen, it lets me to type local user password. After clicking OK, nothing will happen and the "Add PIN" button is still there. Please help!
     
    michielsen, Nov 20, 2016
    #19
  5. Just a few minutes ago I got the adding PIN to work. My fix is start the service named "Distributed Transaction Coordinator", re-open the Settings and I can then add PIN successfully.
     
    michielsen, Nov 20, 2016
    #20
  6. bupedroni Win User
    @CodeFused: I had the EXACT same issue, then I followed @michielsen's last post and it worked after restarting the laptop.


    To reinitialize the "Distributed Transaction Coordinator", follow the steps in the link below: Troubleshooting Problems with MSDTC

    I hope you obtain the same success as I did.

    Best,
    Bruno.
     
    bupedroni, Jan 6, 2017
    #21
  7. Motile Win User
    I would like to add that the DTC services fix didn't work for me, but the following did:

    https://social.technet.microsoft.com...10itprogeneral

    Make sure the security and child settings of the folder are set correctly then run the command line, reboot. Worked for me!
     
    Motile, Mar 20, 2017
    #22
  8. SteveF48 Win User

    Cannot Add PIN to User Account

    My PIN was rejected today with a message telling me that a PIN can only contain certain types of characters, mine is 4 numeric digits.
    I deleted the ngc folders contents and tried to create a new PIN. Windows asked for my password, then dumped me back into settings. Now every attempt to create a PIN results in a couple of seconds of delay timer.
    Fortunately my password still works, but what happens if Windows screws that up too?
     
    SteveF48, Apr 13, 2017
    #23
  9. eweiss Win User
    I used to have a PIN for sign-in. I then tried to change my User Account to a Local Account as I have done in the past. It wouldn't work. I got an error message. (I thought maybe being in an unprotected account would let the Security Update work - that's my big issue, i.e., I can't get the Updates to install.)

    Then when I rebooted, it only lets me log in with my Password, no longer a PIN. I went to Accounts and tried to Add PIN and nothing happens.

    So now I can no longer use a PIN to log in, and I can't change my account to a Local Account as I have been able to do (back and forth from Local to Microsoft and back again, etc.).

    I hate this!!
     
    eweiss, May 15, 2017
    #24
  10. ttsoldier Win User
    Just thought I would chime in as this happened to me today.

    The following fixed this issue for me:

    • Go to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC.
    • In NGC folder delete all the files. To do so you must be logged as Administrator.
    • Now go to Settings > Accounts > Sign-in Options.
    • Click Add a PIN and add a new PIN code for your account
     
    ttsoldier, Jun 8, 2017
    #25
  11. eweiss Win User
    Thanks!!

    I'll try to remember that for future reference. Because I was having other problems as well, reinstalling Windows as a clean install seemed to be the best thing to do, which I did after saving all necessary files. The media creation tool installed 1703 (Creators Update) and that seems to have solved all the problems I'd been having. I can create a PIN, get all updates, etc.
     
    eweiss, Jun 8, 2017
    #26
  12. Saad810 Win User
    Please help *Sad
     
    Saad810, Jul 7, 2017
    #27
  13. eweiss Win User

    Cannot Add PIN to User Account

    I had to reinstall Windows 10. After a few unsuccessful attempts, per a techie at Best Buy Geek Squad who walked me through it (for free, too!), I had to delete all the partitions on my C: drive for the downloaded media creation tool file to install Windows 10.

    With the new Windows 10 install (1703), everything started working right again. I could create a PIN, I could download and install updates and needed security updates, etc.
     
    eweiss, Apr 5, 2018
    #28
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Cannot Add PIN to User Account

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