Windows 10: Cannot clean install Win 10 UEFI mode (Toshiba Satellite C75A)

Discus and support Cannot clean install Win 10 UEFI mode (Toshiba Satellite C75A) in Windows 10 Installation and Upgrade to solve the problem; I’m trying to clean install Windows 10 in UEFI mode on a Toshiba Satellite C75A – it’s my old (4-5 yrs) laptop, want to use it as a backup as its still... Discussion in 'Windows 10 Installation and Upgrade' started by charles999, Jan 2, 2018.

  1. Cannot clean install Win 10 UEFI mode (Toshiba Satellite C75A)


    I’m trying to clean install Windows 10 in UEFI mode on a Toshiba Satellite C75A – it’s my old (4-5 yrs) laptop, want to use it as a backup as its still of a reasonable specification and performance. Originally it came with Win 8, then upgraded to 8.1 then 10, all in UEFI mode

    The problem is I can’t install in UEFI mode, only CSM.

    The Win 10 install always hangs at the “Copying Windows files” stage, at 0%, even after waiting for 1 hour+

    I’ve tried all of the following:
    Installing from DVD and USB
    Installing from a separate 20GB partition at the end of the target disk (NTFS and FAT32) containing the installation files
    Prepartitioning a GPT disk using Diskpart + script see
    https://docs.microsoft.com/en-us/pre...5686(v=win.10)

    Letting Win 10 installation carry out the partitioning
    BIOS in UEFI mode, secure boot both on and off

    I've attached the setupact.log file if it helps

    My eternal gratitude to anyone who can help before I tear the last of my hair out.....

    :)
     
    charles999, Jan 2, 2018
    #1

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    CANNOT write into internal SD Drive. I have same problem straight AFTER installing Win 10 on 2 Toshibas (Encore2 and Satellite U920T). 26 April 2016. Help please.

    Tried various SDs but same symptoms - can READ but cannot WRITE on to SD internal drive (Toshiba).

    (SD Drive recognised by Win 10)

    Please HELP
     
    Doune_Mercat_UK, Jan 2, 2018
    #2
  3. Al Kozl Win User
    Windows 10 black screen w/cursor

    I have a Toshiba Satellite laptop, Windows 10 recently updated. It is in the sleep mode, black screen w/ cursor. Cannot get it out of sleep mode to attempt fixes . Help !
     
    Al Kozl, Jan 2, 2018
    #3
  4. Cannot clean install Win 10 UEFI mode (Toshiba Satellite C75A)

    You don't need to manually partition the drive with a script. As long as you boot your USB drive in UEFI mode and tell Windows to install to a clean drive, then Windows will set up the partitions automatically for EUFI.

    What I would do is:
    1. Disable CSM
    2. Boot to USB drive
    3. Press Shift-F10 to open a command prompt
    4. Run:
    Code: wpeutil UpdateBootInfo reg query HKLM\System\CurrentControlSet\Control /v PEFirmwareType[/quote] If the PEFirmwareType is 0x2 then you booted into UEFI mode. If it's 0x1 then you booted into BIOS/CSM mode.

    Cannot clean install Win 10 UEFI mode (Toshiba Satellite C75A) [​IMG]

    5. Close command prompt window and proceed with normal setup process.
    6. Delete all existing partitions and tell Windows to install to the unallocated space.

    Cannot clean install Win 10 UEFI mode (Toshiba Satellite C75A) [​IMG]
     
    PolarNettles, Jan 2, 2018
    #4
  5. hawkman Win User
    Hi Charles,

    The only error and warning codes that appear in your logs relate to the download being an different version.


    • entered a product key for a different edition of Windows than the edition installed on your device.
    • previously upgraded to Windows 10, but the current edition of Windows installed on your device doesn't match the edition of your digital entitlement.

    Please check your original W8 set-up, and ensure that its the same version as on your system currently.

    another warning later in the log
    UI [APPCOMPAT UI] Got CallbackAppCompatProgress without compat progress page active
    2017-12-31 14:38:50, Info [0x080043] MIG Callback_Compliance: Not a compliant system
    2017-12-31 14:38:50, Info [0x08003e] MIG Not a compliant system, upgrade is disabled
    note i dont believe this to be true!! possibly a domino effect from earlier error

    Roy
     
    hawkman, Jan 2, 2018
    #5
  6. Thanks PolarNettles and hawkman for the above but no luck.
    1) I'm definately in UEFI mode as confirmed by the reg query but I knew that and the install still sticks at 0%
    2) I can install in CSM/BIOS mode no problem and it picks up my legit key / version from whatever on line database Microsoft uses

    I'm beginning to think this is all some quirk of the Toshiba BIOS because i've searched for hours and not come across this problem before
     
    charles999, Jan 2, 2018
    #6
  7. hawkman Win User
    Hi Charles
    the last 2 lines of the log,
    IBSLIB OSRollbackService::CSystemVolumeSelectionCheckpoint::Finalize: Running in EFI mode, "G:\EFI\Microsoft\Boot" does not exist. Will create a temporary system BCD store to bind and save firmware settings.
    2017-12-31 14:39:22, Info IBSLIB OSRollbackService::CSystemVolumeSelectionCheckpoint::Finalize: Created Store \??\G:\EFI\Microsoft\Boot\BCD


    see post#13 of this thread
    UEFI Boot problem after bcedit command - Page 2 - Windows 10 Forums

    looks like its running a temporary boot loader


    Roy
     
    hawkman, Jan 2, 2018
    #7
  8. Cannot clean install Win 10 UEFI mode (Toshiba Satellite C75A)

    Hi hawkman
    Doesn't this fix an existing Windows installation? I'm doing a clean install
     
    charles999, Jan 2, 2018
    #8
  9. zbook New Member
    1) Download and install everything search:
    voidtools

    2) Run this log collector and post a zip into the thread for troubleshooting:
    log collector v2-beta06.zip


    Search for any of these Panther logs and post any of these files that you find into the thread:

    C:\Windows\Panther
    setuperr.log
    setupact.log
    Setupmem.dmp
    setupapi.dev.log
    BlueBox.log
    Event logs (*.evtx)
    C:\$Windows.~BT\Sources\Rollback
    $Windows.~bt\Sources\Rollback\setupmem.dmp
    $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
    $Windows.~bt\Sources\Rollback*.evtx
    $Windows.~BT\Sources\Panther\UnattendGC
    miglog.xml
    Windows\Logs\Mosetup





    Code: 2017-12-31 14:38:15, Warning UI CLanguages::v_InitLanguage - Failed to load en-US resources with error 2. Will load fallback binaries[/quote] Code: 2017-12-31 14:38:15, Info [0x0a017d] UI User has specified the language thru command line. Language neutral selection UI won't be shown2017-12-31 14:38:15, Info [0x0a017d] UI User has specified the language thru command line. Language selection UI won't be shown2017-12-31 14:38:15, Info UI search directory is [C:\Sources].2017-12-31 14:38:15, Info UI pid_GetProductKeyFromSourcesCannot clean install Win 10 UEFI mode (Toshiba Satellite C75A) :product key found in pid.txt/ei.cfg is malformed2017-12-31 14:38:15, Info UI DetectDigitalMarker: Digital marker product key detected.2017-12-31 14:38:15, Info [0x060122] IBS Callback_Productkey_Validate: Entry2017-12-31 14:38:15, Info [0x060124] IBS Callback_Productkey_Validate: Validating user supplied product key2017-12-31 14:38:15, Info IBS Callback_Productkey_Validate: Could not find working directory on blackboard2017-12-31 14:38:15, Info IBS Callback_Productkey_Validate: Calling SkuGetImageProductKeyFiles to get product key files2017-12-31 14:38:22, Info IBS Callback_Productkey_Validate: Retrieving alternate product key...2017-12-31 14:38:22, Info IBS Callback_Productkey_Validate: Alternate product key retrieval result: [0xC004F210].2017-12-31 14:38:22, Error [0x060555] IBS Callback_Productkey_Validate: Error with PidgenX config file while validating product key.2017-12-31 14:38:22, Error [0x060554] IBS Callback_Productkey_Validate: An error occurred writing the product key data to the blackboard.2017-12-31 14:38:22, Info [0x06012e] IBS Callback_Productkey_Validate: ProductKey Value=NULLSTR Error=ERROR_INVALID_DATA Show=12017-12-31 14:38:22, Info IBS Callback_Productkey_Validate: Storing return code 0x8a010001 on the blackboard.2017-12-31 14:38:22, Info [0x060130] IBS Callback_Productkey_Validate: Exit[/quote]
     
    zbook, Jan 2, 2018
    #9
  10. philipyip Win User
    Last time I had to install Windows 10 on a Toshiba system shipped with Windows 8.0 there was a setting in the UEFI BIOS called "Fast Boot". I needed to Disable this in order to access the Bootable USB.

    Did you use Rufus to make the Windows 10 Bootable USB from a Windows 10 Version 1709 .iso (16 GB USB Flash Drive - GPT partition scheme and FAT32)?
     
    philipyip, Jan 18, 2018
    #10
  11. Hi philipyip thank you. I have disabled Fast Boot. I have tried Rufus + Win 10 iso, as well as DVD, hdd partition and other iso to USB options not a single one works.
    As I mentioned, CSM install goes ahead OK but it is in UEFI mode that all attempts fail.
     
    charles999, Jan 19, 2018
    #11
  12. zbook New Member
    Please run this log collector and post a zip into the thread for troubleshooting:
    log collector v2-beta08.zip
     
    zbook, Jan 19, 2018
    #12
  13. Cannot clean install Win 10 UEFI mode (Toshiba Satellite C75A)

    Hi zbook. problem is I don't end up with a working bootable system to run a log collector. I could try running it from a working system with the failed installation disk connected via USB - will that work?
     
    charles999, Jan 23, 2018
    #13
  14. zbook New Member
    What were the steps that were made to get the setupact.log?

    Code: 2017-12-31 14:38:26, Info UI Entering Page Image Selection.2017-12-31 14:38:26, Info UI search directory is [C:\Sources]. 2017-12-31 14:38:26, Info UI pid_GetProductKeyFromSourcesCannot clean install Win 10 UEFI mode (Toshiba Satellite C75A) :product key found in pid.txt/ei.cfg is malformed 2017-12-31 14:38:26, Info UI DetectDigitalMarker: Digital marker product key detected. 2017-12-31 14:38:26, Info [0x060122] IBS Callback_Productkey_Validate: Entry 2017-12-31 14:38:26, Info [0x060124] IBS Callback_Productkey_Validate: Validating user supplied product key 2017-12-31 14:38:26, Info IBS Callback_Productkey_Validate: Could not find working directory on blackboard 2017-12-31 14:38:26, Info IBS Callback_Productkey_Validate: Calling SkuGetImageProductKeyFiles to get product key files 2017-12-31 14:38:31, Info IBS Callback_Productkey_Validate: Retrieving alternate product key... 2017-12-31 14:38:31, Info IBS Callback_Productkey_Validate: Alternate product key retrieval result: [0xC004F210]. 2017-12-31 14:38:31, Error [0x060555] IBS Callback_Productkey_Validate: Error with PidgenX config file while validating product key. 2017-12-31 14:38:31, Error [0x060554] IBS Callback_Productkey_Validate: An error occurred writing the product key data to the blackboard. 2017-12-31 14:38:31, Info [0x06012e] IBS Callback_Productkey_Validate: ProductKey Value=NULLSTR Error=ERROR_INVALID_DATA Show=1 2017-12-31 14:38:31, Info IBS Callback_Productkey_Validate: Storing return code 0x8a010001 on the blackboard. 2017-12-31 14:38:31, Info [0x060130] IBS Callback_Productkey_Validate: Exit 2017-12-31 14:38:31, Info UI Digital marker key found is invalid 2017-12-31 14:38:31, Info [0x0a0035] UI Allowing Page 'Product key' to be shown 2017-12-31 14:38:31, Info [0x0a0052] UI No language pack available for image Windows 10 S 2017-12-31 14:38:31, Info [0x0a0052] UI No language pack available for image Windows 10 S N 2017-12-31 14:38:31, Info [0x0a0052] UI No language pack available for image Windows 10 Home 2017-12-31 14:38:31, Info [0x0a0052] UI No language pack available for image Windows 10 Home N 2017-12-31 14:38:31, Info [0x0a0052] UI No language pack available for image Windows 10 Home Single Language 2017-12-31 14:38:31, Info [0x0a0052] UI No language pack available for image Windows 10 Education 2017-12-31 14:38:31, Info [0x0a0052] UI No language pack available for image Windows 10 Education N 2017-12-31 14:38:31, Info [0x0a0052] UI No language pack available for image Windows 10 Pro 2017-12-31 14:38:31, Info [0x0a0052] UI No language pack available for image Windows 10 Pro N 2017-12-31 14:38:31, Info [0x0a011c] UI WizardDialogPost::SetActive 2017-12-31 14:38:35, Info UI search directory is [C:\Sources]. 2017-12-31 14:38:35, Info UI pid_GetProductKeyFromSourcesCannot clean install Win 10 UEFI mode (Toshiba Satellite C75A) :product key found in pid.txt/ei.cfg is malformed 2017-12-31 14:38:35, Info UI DetectDigitalMarker: Digital marker product key detected. 2017-12-31 14:38:35, Info [0x060122] IBS Callback_Productkey_Validate: Entry 2017-12-31 14:38:35, Info [0x060124] IBS Callback_Productkey_Validate: Validating user supplied product key 2017-12-31 14:38:35, Info IBS Callback_Productkey_Validate: Could not find working directory on blackboard 2017-12-31 14:38:35, Info IBS Callback_Productkey_Validate: Calling SkuGetImageProductKeyFiles to get product key files 2017-12-31 14:38:44, Info IBS Callback_Productkey_Validate: Retrieving alternate product key... 2017-12-31 14:38:44, Info IBS Callback_Productkey_Validate: Alternate product key retrieval result: [0xC004F210]. 2017-12-31 14:38:44, Error [0x060555] IBS Callback_Productkey_Validate: Error with PidgenX config file while validating product key. 2017-12-31 14:38:44, Error [0x060554] IBS Callback_Productkey_Validate: An error occurred writing the product key data to the blackboard. 2017-12-31 14:38:44, Info [0x06012e] IBS Callback_Productkey_Validate: ProductKey Value=NULLSTR Error=ERROR_INVALID_DATA Show=1 2017-12-31 14:38:44, Info IBS Callback_Productkey_Validate: Storing return code 0x8a010001 on the blackboard. 2017-12-31 14:38:44, Info [0x060130] IBS Callback_Productkey_Validate: Exit 2017-12-31 14:38:44, Info UI Digital marker key found is invalid[/quote] Code: 2017-12-31 14:38:15, Warning UI CLanguages::v_InitLanguage - Failed to load en-US resources with error 2. Will load fallback binaries[/quote] Code: 2017-12-31 14:38:15, Info UI search directory is [C:\Sources].2017-12-31 14:38:15, Info UI pid_GetProductKeyFromSourcesCannot clean install Win 10 UEFI mode (Toshiba Satellite C75A) :product key found in pid.txt/ei.cfg is malformed 2017-12-31 14:38:15, Info UI DetectDigitalMarker: Digital marker product key detected. 2017-12-31 14:38:15, Info [0x060122] IBS Callback_Productkey_Validate: Entry 2017-12-31 14:38:15, Info [0x060124] IBS Callback_Productkey_Validate: Validating user supplied product key 2017-12-31 14:38:15, Info IBS Callback_Productkey_Validate: Could not find working directory on blackboard 2017-12-31 14:38:15, Info IBS Callback_Productkey_Validate: Calling SkuGetImageProductKeyFiles to get product key files 2017-12-31 14:38:22, Info IBS Callback_Productkey_Validate: Retrieving alternate product key... 2017-12-31 14:38:22, Info IBS Callback_Productkey_Validate: Alternate product key retrieval result: [0xC004F210]. 2017-12-31 14:38:22, Error [0x060555] IBS Callback_Productkey_Validate: Error with PidgenX config file while validating product key. 2017-12-31 14:38:22, Error [0x060554] IBS Callback_Productkey_Validate: An error occurred writing the product key data to the blackboard. 2017-12-31 14:38:22, Info [0x06012e] IBS Callback_Productkey_Validate: ProductKey Value=NULLSTR Error=ERROR_INVALID_DATA Show=1 2017-12-31 14:38:22, Info IBS Callback_Productkey_Validate: Storing return code 0x8a010001 on the blackboard.[/quote]
     
    zbook, Jan 23, 2018
    #14
  15. Just a straightforward Win 10 install;
    BIOS in UEFI mode
    Install from DVD, USB, HDD partition. all tried. all failed

    When setupact.log gets to
    IBSLIB OSRollbackService::CSystemVolumeSelectionCheckpoint::Finalize: Created Store \??\G:\EFI\Microsoft\Boot\BCD

    it just stops dead - no further activity no matter how long I wait

    I think this is some peculiarity of the Satellite / BIOS because believe me I've tried and tried
     
    charles999, Jan 23, 2018
    #15
Thema:

Cannot clean install Win 10 UEFI mode (Toshiba Satellite C75A)

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