Windows 10: Cannot clean install Win 10 UEFI mode (Toshiba Satellite C75A)

I’m trying to clean install Windows 10 in UEFI mode on a Toshiba Satellite C75A – it’s my old (4-5 yrs) laptop, want to use it as a backup as its still of a reasonable specification and performance. Originally it came with Win 8, then upgraded to 8.1 then 10, all in UEFI mode

The problem is I can’t install in UEFI mode, only CSM.

The Win 10 install always hangs at the “Copying Windows files” stage, at 0%, even after waiting for 1 hour+

I’ve tried all of the following:
Installing from DVD and USB
Installing from a separate 20GB partition at the end of the target disk (NTFS and FAT32) containing the installation files
Prepartitioning a GPT disk using Diskpart + script see
https://docs.microsoft.com/en-us/pre...5686(v=win.10)

Letting Win 10 installation carry out the partitioning
BIOS in UEFI mode, secure boot both on and off

I've attached the setupact.log file if it helps

My eternal gratitude to anyone who can help before I tear the last of my hair out.....

:)

 

Issues in installing apps to sd card storage on my Toshiba WT8-B Encore 2 tablet with windows 10 home Latest build (November) installed.

I have same problem straight AFTER installing Win 10 on two laptop Toshibas (Encore2 WT10and Satellite U920T).

CANNOT write into internal SD Drive. I have same problem straight AFTER installing Win 10 on 2 Toshibas (Encore2 and Satellite U920T). 26 April 2016. Help please.

Tried various SDs but same symptoms - can READ but cannot WRITE on to SD internal drive (Toshiba).

(SD Drive recognised by Win 10)

Please HELP

 

Windows 10 black screen w/cursor

I have a Toshiba Satellite laptop, Windows 10 recently updated. It is in the sleep mode, black screen w/ cursor. Cannot get it out of sleep mode to attempt fixes . Help !

 

You don't need to manually partition the drive with a script. As long as you boot your USB drive in UEFI mode and tell Windows to install to a clean drive, then Windows will set up the partitions automatically for EUFI.

What I would do is:
1. Disable CSM
2. Boot to USB drive
3. Press Shift-F10 to open a command prompt
4. Run:
Code: wpeutil UpdateBootInfo reg query HKLM\System\CurrentControlSet\Control /v PEFirmwareType[/quote] If the PEFirmwareType is 0x2 then you booted into UEFI mode. If it's 0x1 then you booted into BIOS/CSM mode.



5. Close command prompt window and proceed with normal setup process.
6. Delete all existing partitions and tell Windows to install to the unallocated space.

 

Hi Charles,

The only error and warning codes that appear in your logs relate to the download being an different version.

• entered a product key for a different edition of Windows than the edition installed on your device.
• previously upgraded to Windows 10, but the current edition of Windows installed on your device doesn't match the edition of your digital entitlement.

Please check your original W8 set-up, and ensure that its the same version as on your system currently.

another warning later in the log
UI [APPCOMPAT UI] Got CallbackAppCompatProgress without compat progress page active
2017-12-31 14:38:50, Info [0x080043] MIG Callback_Compliance: Not a compliant system
2017-12-31 14:38:50, Info [0x08003e] MIG Not a compliant system, upgrade is disabled
note i dont believe this to be true!! possibly a domino effect from earlier error

Roy

 

Thanks PolarNettles and hawkman for the above but no luck.
1) I'm definately in UEFI mode as confirmed by the reg query but I knew that and the install still sticks at 0%
2) I can install in CSM/BIOS mode no problem and it picks up my legit key / version from whatever on line database Microsoft uses

I'm beginning to think this is all some quirk of the Toshiba BIOS because i've searched for hours and not come across this problem before

 

Hi Charles
the last 2 lines of the log,
IBSLIB OSRollbackService::CSystemVolumeSelectionCheckpoint::Finalize: Running in EFI mode, "G:\EFI\Microsoft\Boot" does not exist. Will create a temporary system BCD store to bind and save firmware settings.
2017-12-31 14:39:22, Info IBSLIB OSRollbackService::CSystemVolumeSelectionCheckpoint::Finalize: Created Store \??\G:\EFI\Microsoft\Boot\BCD


see post#13 of this thread
UEFI Boot problem after bcedit command - Page 2 - Windows 10 Forums

looks like its running a temporary boot loader


Roy

 

Hi hawkman
Doesn't this fix an existing Windows installation? I'm doing a clean install

 

1) Download and install everything search:
voidtools

2) Run this log collector and post a zip into the thread for troubleshooting:
log collector v2-beta06.zip


Search for any of these Panther logs and post any of these files that you find into the thread:

C:\Windows\Panther
setuperr.log
setupact.log
Setupmem.dmp
setupapi.dev.log
BlueBox.log
Event logs (*.evtx)
C:\$Windows.~BT\Sources\Rollback
$Windows.~bt\Sources\Rollback\setupmem.dmp
$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
$Windows.~bt\Sources\Rollback*.evtx
$Windows.~BT\Sources\Panther\UnattendGC
miglog.xml
Windows\Logs\Mosetup





Code: 2017-12-31 14:38:15, Warning UI CLanguages::v_InitLanguage - Failed to load en-US resources with error 2. Will load fallback binaries[/quote] Code: 2017-12-31 14:38:15, Info [0x0a017d] UI User has specified the language thru command line. Language neutral selection UI won't be shown2017-12-31 14:38:15, Info [0x0a017d] UI User has specified the language thru command line. Language selection UI won't be shown2017-12-31 14:38:15, Info UI search directory is [C:\Sources].2017-12-31 14:38:15, Info UI pid_GetProductKeyFromSourcesroduct key found in pid.txt/ei.cfg is malformed2017-12-31 14:38:15, Info UI DetectDigitalMarker: Digital marker product key detected.2017-12-31 14:38:15, Info [0x060122] IBS Callback_Productkey_Validate: Entry2017-12-31 14:38:15, Info [0x060124] IBS Callback_Productkey_Validate: Validating user supplied product key2017-12-31 14:38:15, Info IBS Callback_Productkey_Validate: Could not find working directory on blackboard2017-12-31 14:38:15, Info IBS Callback_Productkey_Validate: Calling SkuGetImageProductKeyFiles to get product key files2017-12-31 14:38:22, Info IBS Callback_Productkey_Validate: Retrieving alternate product key...2017-12-31 14:38:22, Info IBS Callback_Productkey_Validate: Alternate product key retrieval result: [0xC004F210].2017-12-31 14:38:22, Error [0x060555] IBS Callback_Productkey_Validate: Error with PidgenX config file while validating product key.2017-12-31 14:38:22, Error [0x060554] IBS Callback_Productkey_Validate: An error occurred writing the product key data to the blackboard.2017-12-31 14:38:22, Info [0x06012e] IBS Callback_Productkey_Validate: ProductKey Value=NULLSTR Error=ERROR_INVALID_DATA Show=12017-12-31 14:38:22, Info IBS Callback_Productkey_Validate: Storing return code 0x8a010001 on the blackboard.2017-12-31 14:38:22, Info [0x060130] IBS Callback_Productkey_Validate: Exit[/quote]

 

Last time I had to install Windows 10 on a Toshiba system shipped with Windows 8.0 there was a setting in the UEFI BIOS called "Fast Boot". I needed to Disable this in order to access the Bootable USB.

Did you use Rufus to make the Windows 10 Bootable USB from a Windows 10 Version 1709 .iso (16 GB USB Flash Drive - GPT partition scheme and FAT32)?

 

Hi philipyip thank you. I have disabled Fast Boot. I have tried Rufus + Win 10 iso, as well as DVD, hdd partition and other iso to USB options not a single one works.
As I mentioned, CSM install goes ahead OK but it is in UEFI mode that all attempts fail.

 

Please run this log collector and post a zip into the thread for troubleshooting:
log collector v2-beta08.zip

 

Hi zbook. problem is I don't end up with a working bootable system to run a log collector. I could try running it from a working system with the failed installation disk connected via USB - will that work?

 

What were the steps that were made to get the setupact.log?

Code: 2017-12-31 14:38:26, Info UI Entering Page Image Selection.2017-12-31 14:38:26, Info UI search directory is [C:\Sources]. 2017-12-31 14:38:26, Info UI pid_GetProductKeyFromSourcesroduct key found in pid.txt/ei.cfg is malformed 2017-12-31 14:38:26, Info UI DetectDigitalMarker: Digital marker product key detected. 2017-12-31 14:38:26, Info [0x060122] IBS Callback_Productkey_Validate: Entry 2017-12-31 14:38:26, Info [0x060124] IBS Callback_Productkey_Validate: Validating user supplied product key 2017-12-31 14:38:26, Info IBS Callback_Productkey_Validate: Could not find working directory on blackboard 2017-12-31 14:38:26, Info IBS Callback_Productkey_Validate: Calling SkuGetImageProductKeyFiles to get product key files 2017-12-31 14:38:31, Info IBS Callback_Productkey_Validate: Retrieving alternate product key... 2017-12-31 14:38:31, Info IBS Callback_Productkey_Validate: Alternate product key retrieval result: [0xC004F210]. 2017-12-31 14:38:31, Error [0x060555] IBS Callback_Productkey_Validate: Error with PidgenX config file while validating product key. 2017-12-31 14:38:31, Error [0x060554] IBS Callback_Productkey_Validate: An error occurred writing the product key data to the blackboard. 2017-12-31 14:38:31, Info [0x06012e] IBS Callback_Productkey_Validate: ProductKey Value=NULLSTR Error=ERROR_INVALID_DATA Show=1 2017-12-31 14:38:31, Info IBS Callback_Productkey_Validate: Storing return code 0x8a010001 on the blackboard. 2017-12-31 14:38:31, Info [0x060130] IBS Callback_Productkey_Validate: Exit 2017-12-31 14:38:31, Info UI Digital marker key found is invalid 2017-12-31 14:38:31, Info [0x0a0035] UI Allowing Page 'Product key' to be shown 2017-12-31 14:38:31, Info [0x0a0052] UI No language pack available for image Windows 10 S 2017-12-31 14:38:31, Info [0x0a0052] UI No language pack available for image Windows 10 S N 2017-12-31 14:38:31, Info [0x0a0052] UI No language pack available for image Windows 10 Home 2017-12-31 14:38:31, Info [0x0a0052] UI No language pack available for image Windows 10 Home N 2017-12-31 14:38:31, Info [0x0a0052] UI No language pack available for image Windows 10 Home Single Language 2017-12-31 14:38:31, Info [0x0a0052] UI No language pack available for image Windows 10 Education 2017-12-31 14:38:31, Info [0x0a0052] UI No language pack available for image Windows 10 Education N 2017-12-31 14:38:31, Info [0x0a0052] UI No language pack available for image Windows 10 Pro 2017-12-31 14:38:31, Info [0x0a0052] UI No language pack available for image Windows 10 Pro N 2017-12-31 14:38:31, Info [0x0a011c] UI WizardDialogPost::SetActive 2017-12-31 14:38:35, Info UI search directory is [C:\Sources]. 2017-12-31 14:38:35, Info UI pid_GetProductKeyFromSourcesroduct key found in pid.txt/ei.cfg is malformed 2017-12-31 14:38:35, Info UI DetectDigitalMarker: Digital marker product key detected. 2017-12-31 14:38:35, Info [0x060122] IBS Callback_Productkey_Validate: Entry 2017-12-31 14:38:35, Info [0x060124] IBS Callback_Productkey_Validate: Validating user supplied product key 2017-12-31 14:38:35, Info IBS Callback_Productkey_Validate: Could not find working directory on blackboard 2017-12-31 14:38:35, Info IBS Callback_Productkey_Validate: Calling SkuGetImageProductKeyFiles to get product key files 2017-12-31 14:38:44, Info IBS Callback_Productkey_Validate: Retrieving alternate product key... 2017-12-31 14:38:44, Info IBS Callback_Productkey_Validate: Alternate product key retrieval result: [0xC004F210]. 2017-12-31 14:38:44, Error [0x060555] IBS Callback_Productkey_Validate: Error with PidgenX config file while validating product key. 2017-12-31 14:38:44, Error [0x060554] IBS Callback_Productkey_Validate: An error occurred writing the product key data to the blackboard. 2017-12-31 14:38:44, Info [0x06012e] IBS Callback_Productkey_Validate: ProductKey Value=NULLSTR Error=ERROR_INVALID_DATA Show=1 2017-12-31 14:38:44, Info IBS Callback_Productkey_Validate: Storing return code 0x8a010001 on the blackboard. 2017-12-31 14:38:44, Info [0x060130] IBS Callback_Productkey_Validate: Exit 2017-12-31 14:38:44, Info UI Digital marker key found is invalid[/quote] Code: 2017-12-31 14:38:15, Warning UI CLanguages::v_InitLanguage - Failed to load en-US resources with error 2. Will load fallback binaries[/quote] Code: 2017-12-31 14:38:15, Info UI search directory is [C:\Sources].2017-12-31 14:38:15, Info UI pid_GetProductKeyFromSourcesroduct key found in pid.txt/ei.cfg is malformed 2017-12-31 14:38:15, Info UI DetectDigitalMarker: Digital marker product key detected. 2017-12-31 14:38:15, Info [0x060122] IBS Callback_Productkey_Validate: Entry 2017-12-31 14:38:15, Info [0x060124] IBS Callback_Productkey_Validate: Validating user supplied product key 2017-12-31 14:38:15, Info IBS Callback_Productkey_Validate: Could not find working directory on blackboard 2017-12-31 14:38:15, Info IBS Callback_Productkey_Validate: Calling SkuGetImageProductKeyFiles to get product key files 2017-12-31 14:38:22, Info IBS Callback_Productkey_Validate: Retrieving alternate product key... 2017-12-31 14:38:22, Info IBS Callback_Productkey_Validate: Alternate product key retrieval result: [0xC004F210]. 2017-12-31 14:38:22, Error [0x060555] IBS Callback_Productkey_Validate: Error with PidgenX config file while validating product key. 2017-12-31 14:38:22, Error [0x060554] IBS Callback_Productkey_Validate: An error occurred writing the product key data to the blackboard. 2017-12-31 14:38:22, Info [0x06012e] IBS Callback_Productkey_Validate: ProductKey Value=NULLSTR Error=ERROR_INVALID_DATA Show=1 2017-12-31 14:38:22, Info IBS Callback_Productkey_Validate: Storing return code 0x8a010001 on the blackboard.[/quote]

 

Just a straightforward Win 10 install;
BIOS in UEFI mode
Install from DVD, USB, HDD partition. all tried. all failed

When setupact.log gets to
IBSLIB OSRollbackService::CSystemVolumeSelectionCheckpoint::Finalize: Created Store \??\G:\EFI\Microsoft\Boot\BCD

it just stops dead - no further activity no matter how long I wait

I think this is some peculiarity of the Satellite / BIOS because believe me I've tried and tried