Windows 10: Cannot connect Bluetooth Microsoft Design keyboard and mouse

Discus and support Cannot connect Bluetooth Microsoft Design keyboard and mouse in Windows 10 Drivers and Hardware to solve the problem; I have just purchased a Microsoft Designer Bluetooth Desktop, but when I try to connect it my computer is very new and the Bluetooth is 4 or newer - as... Discussion in 'Windows 10 Drivers and Hardware' started by --CF--, Aug 5, 2021.

  1. --CF-- Win User

    Cannot connect Bluetooth Microsoft Design keyboard and mouse


    I have just purchased a Microsoft Designer Bluetooth Desktop, but when I try to connect it my computer is very new and the Bluetooth is 4 or newer - as the LMP is 8.4352.When I try to install the keyboard and mouse they turn up under Add a device, but when selecting it first say "Connecting" just to be followed by "Try connecting your device again". What might be the problem?

    :)
     
    --CF--, Aug 5, 2021
    #1
  2. Patson Go Win User

    Unable to connect Microsoft Designer Bluetooth Desktop keyboard and mouse.

    Dear All,

    I have just got my set of Microsoft Keyboard and Mouse Designer as well.

    yes indeed it can be quite tricky.....

    the best option I personally recommend is :

    1. Go to your device manager

    2. Under Bluetooth, scroll down the list of devices present there.

    3. Perform a manual driver update (right click every single device) for all items there.

    4. Restart your PC.

    5. Discover your Microsoft Designer Bluetooth mouse and keyboard (before the update in Step 3, I have removed all the Microsoft designer mouse and keyboard drivers / removed the devices). - this time round, it should connect.

    I am using a Lenovo Thinkpad T450s on Windows 10 64 bit using the Intel Bluetooth LE generic hardware.

    hope this helps folks....
     
    Patson Go, Aug 5, 2021
    #2
  3. T_B_Manc Win User
    Bluetooth Designer Mouse Troubleshooting

    I'm running WIndows 10 on a Lenovo E560 and my Microsoft Bluetooth Designer Mouse has stopped working. Some weird symptoms:

    • In pairing mode, the device will appear in the Bluetooth Connection Manager, pair and connect. The mouse correctly finishes pairing mode when paired.
    • However, although it appears as connected, it doesn't work.
    • If the mouse is turned off, it still shows as connected in the Bluetooth Connection Manager.
    • If the bluetooth in the PC is turned off, then on again, it appears as "Paired".
    • If the mouse is then turned back on, it doesn't connect again.
    • Other Bluetooth devices pair and connect correctly.
    Any suggestions? Or is the mouse knackered?
     
    T_B_Manc, Aug 5, 2021
    #3
  4. PeterDeak Win User

    Cannot connect Bluetooth Microsoft Design keyboard and mouse

    Unable to connect Microsoft Designer Bluetooth Desktop keyboard and mouse.

    Original title: Designer Bluetooth Desktop

    Hello,

    I have Windows 10 Home, 32 bit and a Microsoft Designer Bluetooth Desktop keyboard and mouse. I'm unable to connect via Bluetooth. When pairing is active on the devices, Bluetooth is just "turning around" and no pairing or connection... Thanks to give some
    ideas

    Regards, Peter
     
    PeterDeak, Aug 5, 2021
    #4
Thema:

Cannot connect Bluetooth Microsoft Design keyboard and mouse

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