Windows 10: Cannot Connect or Remove PS4 Remote to Bluetooth

Hi there,I am unable to connect or remove my PS4 remote to Bluetooth. When I try and remove it through the settings it will either say remove failed or get stuck on removing. I tried uninstalling the device through device manager but all that did was remove the device from the device manager and nothing else I showed hidden devices too so its not there either. When I went to control panel > devices and printers and tried removing the device there it also says remove failed.I can remove and add other devices fine and the controller still works on the PlayStation so it is not that either. A

:)

 

How to remove "HP Connected Remote" as a sign in account ?

Hi Dave,

Thank you for writing your query in Microsoft Community.

• 
  Is your computer connected to a domain network?
  

HP Connected Remote is an app that comes preinstalled on select Windows HP computers. I would suggest you to follow the below steps and check if it resolves this issue.

• On the Windows 10 Start screen, type hp connected remote.
• Click HP Connected Remote from the Apps search results.
• Click Settings, and make sure Enable HP Connected Remote is turned On.

Reply us back with the status of this issue. We will be glad to assist you.

 

Unable to connect PS4 controller to PC

I can connect the ps4 controller just fine, my issue is that it wont show up at all after being paired. I have to unpair it, connect the device, enter the 4 digit code, it gets very tiresome. Method 1 didn't work because I had no greyed out devices. Method
2 I have been doing, I am just trying to figure out a quicker way to connect it.

 

Unable to connect PS4 controller to PC

Hi,

Thank you for writing to Microsoft Community Forums.

The issue could be with the Bluetooth drivers. We can try some troubleshooting steps to resolve the issue.

Please follow the steps mentioned below and share the result:

Method 1: Remove Ghost drivers

1. Press and hold the Windows + X key on the keyboard.
   
2. Select Device manager.
   
3. Click View tab.
   
4. Select Show hidden devices.
   
5. Expand Bluetooth and remove all the greyed out devices. To remove the greyed out devices, right click on the device and select
   uninstall.
   
6. Restart your computer.
   

Method 2: Remove device from paired list

1. Press and hold Windows key + I to open settings.
   
2. Click on Devices.
   
3. Under Bluetooth & other devices.
   
4. Click on the PS4 controller and click on
   Remove device.
   
5. Once the Device is removed, try adding the device again.
   

Hope it helps.

Please reply with the status of the issue, we will be glad to help you further.

Nikhar Khare

Microsoft Community - Moderator