Windows 10: Cannot connect to Ethernet from my computer when starting up from shutdown.

I recently installed a program onto my computer titled "ExitLag", which is basically a gaming VPN. I did not like it, so I decided to uninstall it. I thought everything had been fine until I shut down my computer and turned it back on the next day. I had a WiFi connection, but no Ethernet. I checked my Network Connection Details from Control Panel and it gave me an IP that was not mine: "169.254.x.x". Nothing that I do seems to work. When I restart my computer, it only temporarily fixes the problem until I shut it down, then the problem arises again. I ran sfc /scannow and then DISM Restore Health command and nothing worked. In Control Panel, I have the setting "Obtain an IP address automatically" and "Obtain DNS server automatically" both turned on. I tried running a clean boot, that worked, but again, that is because I restarted my computer, and I did not shut it down. I am looking for a permanent fix to this problem, as I've never encountered this problem before.

:)

 

Cell and Ethernet connection

Hi Darren,

Thank you for writing to Microsoft Community Forums.

1. Since when are you facing this issue?
   
2. Have you recently made any changes on the device prior to this issue?
   
3. What is the make and model number of the computer?
   
   
   
   
   
   You may try the below suggested steps to fix the issue.
   
   
   

1. Click on Start, Type in Control Panel and look for Network & Sharing Center.
   
2. Click on ‘Change adapter settings’ on the left pane.
   
3. You will be able to see the list of networks available.
   
4. Click on Advanced menu and select ‘Advanced Settings’.
   
5. You will be able to see the different types of connections under advanced settings Window.
   
6. Select Ethernet and use the arrows at the right side in the current Window in order to reorder the connections.
   
7. Click on OK and check the status of the issue.
   
   
   

Hope it helps.



Muralidhar

Microsoft Community Moderator

 

Ethernet Connection

Hi,



Thank you for posting your query on Microsoft Community.



We would like to ask additional information that will help us in resolving the issue.

• What kind of computer are you using? Is it a desktop or a laptop?
• Did you make any recent changes to your computer?
• Have you tried troubleshooting the issue by yourself? If yes, what were the steps you have taken so far?

I would suggest you to try the following and check:

• Verify that the cable connects the modem to the wall jack is connected securely.
• Verify that the cable connects the computer to the modem is attached securely at both ends.
• Restart the router/modem.

Follow the steps and let us know if it helps.

 

ethernet

Hi,

To better assist you, kindly answer the following:

• Did you try to change the Ethernet and check if the network is connecting?
• Is the Ethernet working in other computers?
• Are there any changes made on your computer prior to the issue?
• What troubleshooting steps you've done so far?

We'll be waiting for your reply.