Windows 10: Cannot download from Microsoft store - wrong account / email predefined

I have a strange problem. When I wan to download sometng from Microsoft store it wants me to fill in a password although I am correctly logged in. The problem is that in the window which opens another email / account is predefined and I cannot change it. It is my old email which was connected to the Microsoft account long time ago. Looking at the accounts under Setting > Accounts there is only my currently used account visible.


How can I tell my OS that it should use the correct account???

:)

 

Windows 10 - "Something went wrong" - Windows Store / account problems

Scenario

So recently I was trying to install something from the Windows 10 store. I clicked the Get button and it asks for me to verify my Microsoft account. I entered my email address in and password for the Microsoft account I had made before. It comes back with an error saying "Oops, something went wrong. Service unavailable" (no error code).





Followed by:





When I try again "later" the same thing appears. This has been going on for about a month so definitely something wrong on my end.

I tried to use another email address, creating a new Microsoft account from that and I get this "Something went wrong, please try again later 0x80190005". I tried to look up this error code but there is not much information out there from google.

Problem

The main problem is not being able to log in to the Microsoft Store. When I goto microsoft.com and log in to my account, it lets me log in without any issues.

What I have tried

• I have tried making a new account as stated under my scenario with a different email address. I have tried going to Internet Options > Advanced > turning on SSL3.0, TLS1.0, TLS1.1, TLS1.2 as suggested on several sites. SSL2.0 does not appear in my list even though suggested to enable but since not in my list, I can not turn it on of course.
  
• I have tried deleting the contents of the two folders:
  C:\Windows\SoftwareDistribution\DataStore and C:\Windows\SoftwareDistribution\Download as suggested as well. It deletes the contents of Download no problem but states that the files under the DataStore folder are in use.
  
• I have verified that Windows Firewall is indeed turned on.
  
• My time and date are accurate (some suggested this as well)
  
• My account I am logged in as is Admin, has a PIN and password set up on it (some suggested using a PIN to fix this)
  

So as you can see, I have tried everything I could find out there and I am still unable to download anything from the Microsoft Store. Any help or suggestions are appreciated. Also let me know if you need any other information.

 

App store and Microsoft account

Thank you for the advice

I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store

 

User account now has wrong microsoft email tied to it

Hello vexorg,

You might check using step 3 in Option Two of the tutorial below to see if your son's email is listed under your "Email & app accounts". If so, deleting it will remove it.

*Arrow Add or Delete Account in Windows 10 Mail app Windows 10 Tutorials