Windows 10: Cannot download games to my PC

I purchased Forza Horizon 3 over a year ago and had no problems playing it then...... Fast forward to recently. I had factory reset my PC and I wanted to re-install everything, only problem is every time I try to re-install it wants me to re-purchase the game. I go onto the web browser and click the Play/Install button only for the app to re-appear prompting me to re-purchase the game. I go to the little ... on the side and select device but cant see my device, only my buddies PC when he let me borrow his for a couple weeks. Didn't have any issues installing the game while it was currently installed on my device. Tried troubleshooting the app store but no faults were found. I go to previous purchases and I can see the game there but when I go to my library its not there. I have tried almost everything but still no luck. I bought the ultimate edition which was like $150 so i'm just a little more than pissed the **** off that my money is now down the toilet. I will NEVER buy anything from Microsoft again until this issue is solved.

:)

 

Downloading games

Hi,



Install game in Compatibility mode

I would suggest you to install the game I compatibility mode and check: Follow these steps:

• 
  Download the driver from the manufacturer’s website.
  
• 
  Right-click on the driver setup file and click on
  ‘properties’.
  
• 
  Click on the ‘compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists
  

Hope it helps. Do contact us for further queries. We will be happy to assist.



Thank you.

 

Where are my downloaded Games?

Hi Brandon,

Games downloaded from the Microsoft Store website or through the Windows Store app are added in the Xbox app's Game list. To access this, kindly perform the following steps:

• Select the Start button, then select Xbox.
• Sign in using the Microsoft account you've used to download the game.
  
• Select My games. Games you have on that device will appear there.

If you can't see the game, it may be because the game was not automatically added on your Game list. To add it, proceed with the steps below:

• Select the Start button, then select Xbox.
• Sign in using the Microsoft account you've used to download the game.
• Select My games.
• Select Add a game from your PC.
• You'll see a scrollable list of all Win32 games and programs that have
  Start menu shortcuts. From the list, find Solitaire HD and add it to your
  My games menu so you can quickly browse for and launch the game.
• Once you've selected your choices, select Add selected games at the bottom of the pop-up window.
  

Don't forget to notify us with the results. We'd be glad to further assist you.

 

Downloaded a Redeemed game.

Hi HEggens,



To better help you with your concern, we recommend that you follow the steps below:



Method 1: How to find games and game content after you redeem a code online on Xbox One

• Press the Xbox button on your controller to return to the Home screen.
  
• Pull the right trigger to scroll down, and then press the A button to select My games & apps.
• Scroll right to the Ready to Install section.
• Highlight the game you want to install, press the A button on your controller, and then select Install.

Method 2: How to install a Game on Windows 10.

• Using your Microsoft account, sign in to the PC where you want to install your games.
• On the Start screen, select the Store icon.
• In the Store, select Games from the menu.
• Browse to and select the game you want to buy or install.

If you already own the game, you can install it on your PC. Otherwise, select Install to download and install the game.



For additional information regarding Xbox Play Anywhere, we suggest that you check out this

link.



Let us know how it goes.