Windows 10: Cannot download HP Smart app in Microsoft Store - keep getting error code 0x800u3cfb

I purchased a new HP LaserJet printer this week. On one of two Windows 10 laptops I am encountering a recurring issue trying to download the HP Smart app. It appears to download about 585KB out of about 130MB total package and then stop, reporting this error:




If I press the reset on the download link another 585KB will download and then stop. I am not going to do that 140 or so times and then still have it bail out.


I contacted HP Printer Support and an agent worked with me for a couple of hours. He claimed the problem lies with corruption in the Microsoft Store data on my machine. He ran SFC /Scannow and then used DISM with the follow command parameters as I recall $DISM /Online /Cleanup-Image /RestoreHeatlh That did not resolve the issue and HP agent said that he could refer me to HP SmartFriend Services $49 per incident? or Microsoft. He said to tell them "It is an operating system issue. The Microsoft store is corrupted. Suggested resolution is to perform and Inplace upgrade."


Do any of you have experience with this type of problem, and/or performing an inplace upgrade to repair a Microsoft Store issue? It seems a little heavy-handed to me.


Thank you for any suggestions.

:)

 

HP SMART app - crash

Hi Blair,

Thank you for writing to Microsoft Community forum.

• Were there any changes made on the computer prior to this issue?
  

Meanwhile, you may try the troubleshooting steps listed in the articles listed below and check if it works:

• Fix problems with apps from Microsoft Store
  
• HP Smart for Windows
  
• Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.
  

Regards,

 

HP Smart app will not download

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues when downloading HP smart app from Microsoft Store. I will certainly assist you with the issue.



For further clarity on the issue, please respond to the questions below:



1. Which build version of Windows 10 are you using currently?

2. Are you aware of any changes made to the PC prior to which you weren’t facing this issue?

3. Have you tried downloading any other apps from the Microsoft Store?

4. Do you receive any error code when trying to download apps?



Refer the article Which version of Windows operating system am I running?



Meanwhile, I would suggest you to try the suggestions mentioned below and see if that helps.



Method 1: Troubleshoot Microsoft Store



Try running troubleshooting the app using the troubleshooter. Refer the article

Fix problems with apps from Microsoft Store



Method 2: Re-register Microsoft Store



Try re-registering the app using PowerShell command and see if that helps.

1. Press Windows + X keys together and click on Windows PowerShell (Admin).
2. Now type in the command and hit Enter: Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
3. Restart the PC.

Let us know if you need any further assistance, we will be glad to assist you.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

microsoft app store

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