Windows 10: cannot download minecraft from windows store

I bought Minecraft for Windows 10 game through the Microsoft store.

I go to 'help' and am told this:

Windows 10

1. Go to order history, find Windows 10 , then select Product key/Install.
2. Select Copy to copy the key, then select Install.
3. Select Download tool now, and follow the instructions.
4. A wizard will help you through the steps to install. You can install Windows 10 on a PC or a Mac.
   

There IS NO "Windows 10" OR Product key/install.

When I click on Install/play in my purchase window, it takes me to the Microsoft store where it says I have to buy it again. Yes, I am signed into my account.

I've also tried clicking "install on my devices" but then says I don't have any registered devices, even though I AM SIGNED IN on my computer through Microsoft already.

I keep getting turned in circles. All I want to do is play the dang game. And of course it says no refunds. How can I play if it won't let me download????? I need the game to download or my money back!

:)

 

Windows 10 - Minecraft Download Issue

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with downloading Minecraft application.
I will surely help you to fix this issue.

To understand the issue better, I would need more information from your end.

• Are you trying to install Minecraft application from Windows Store?
• Do you get any error message?

This issue could have occurred due to these reasons:

1. Corrupt Windows Store cache.

2. Conflict between third party applications.

If you are facing this issue while downloading Minecraft from Windows Store, I suggest you to try these steps:

Method 1:

I suggest you to reset Windows Store Cache and check if it helps.

• Press Windows + R keys to open run box.
• Type WSReset.exe and hit
  Enter.

Method 2:

If the issue persists, I would suggest you to disable Antivirus software/ Firewall and check if it helps.

Warning:

1) Please make sure to re-enable Antivirus software after performing troubleshooting steps.

2) Antivirus software/ Firewall can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable or uninstall your antivirus software. If you have to temporarily disable or uninstall
it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled or uninstalled, your computer is vulnerable to attacks.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

minecraft windows 10 edition. windows store.

Thank you for the information. It seems that the system still detects the beta version you've first downloaded. For us to isolate the issue, we suggest that you uninstall Minecraft: Windows 10 Beta to your computer, and reset the Microsoft Store app by performing
the following steps:

• Press the Windows key on your keyboard, and then click the
  Settings icon.
• Select System, and then select Apps & features.
• Find the Store app, and then click on Advanced options.
  
• Click Reset.
• Restart your computer for the changes to take effect.

Once you're done, kindly sign in your Microsoft account again to the Windows Store app and try to install Minecraft: Windows 10.

Do get back to us with the results. We'd be more than willing to provide you additional help.

 

Trying to download minecraft for windows 10

Hi,

Thank you for being part of Windows 10.

I appreciate you for providing details about the issue and your effort towards resolving it.

I suggest you to reset the Windows store and check if you can download the Minecraft.

Follow the below steps to reset the Windows Store:

• Press Windows key + R from the Desktop and click on
  Enter.
• Type wsreset.exe and click on OK.

Reference: Refer to the following Microsoft article on
Windows 10 help & how-to.

http://windows.microsoft.com/en-us/windows-10/support

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.