Windows 10: cannot download spotify on microsoft store

RioYudha · Dec 5, 2018

Dear Microsoft team

I can't download spotify on Microsoft store, but I can download other apps like I tune . is this the problem from spotify?

regards

:)

Johann Eva · Dec 5, 2018

Cannot download Spotify

Hi Bill,

Since you cannot download an app from the Microsoft Store, it means that the cache in this store was already overloaded. Clearing the cache is needed periodically to clean all the temporary data stored on your computer.

Here's what you can do:

Perform the WSReset command to clear the store app’s cache and reset it to a clean state
(This also applies to built-in apps of Windows 10). To do so, follow the steps below:

1. Press Windows + R to open the
Run window.

2. Type in WSReset.exe, then click
OK.

3. Wait for the command to finish.

Visit this link: Fix problems with apps from Microsoft Store
to perform diagnostics for Microsoft Store and its app by running the troubleshooter.

Make sure that you disable all your anti-viruses and firewall temporarily. Have your
Microsoft account log in to authorize your computer to accept apps from our store. It includes removing and reinstalling the app.
Then, enable Windows Defender only later on.

Once done with the troubleshooting steps above, you can start downloading
Spotify again from the Microsoft Store here: Spotify Music.

If you continue to have this issue even after performing the above steps, please reply to this thread. The system will notify me so I can get back to you and provide you more answers.

Hairy Scot · Dec 5, 2018

Spotify

I have just discovered two Spotify entries in the StartUp list in Task Manager.
However there is no trace of Spotify elsewhere in the system.
I went through the registry and deleted every reference to Spotify that could find, although some refused to be deleted.
That made no difference.
The store shows that Spotify is installed. Which is strange.
However I found an entry in the Apps list in Start Menu, clicked uninstall and that cleared the problem.

Brink · Dec 5, 2018

Microsoft to bring Spotify to Groove Music Pass customers

Music Pass support in Groove and music purchase in the Windows Store to be discontinued; the Groove Music app will continue to support playback and music management of owned content.

With the continued advancement of music streaming today, all the world’s music has become easily accessible across a variety of devices, unlocking new ways to discover and experience music. As we continue to listen to what our customers want in their music experience we know that access to the best streaming service, the largest catalog of music, and a variety of subscriptions is top of the list.
Which is why we’re excited to announce that we’re expanding our partnership with Spotify to bring the world’s largest music streaming service to our Groove Music Pass customers. Beginning this week*, Groove Music Pass customers can easily move all their curated playlists and collections directly into Spotify. Plus, you may be eligible for a 60-day free trial of Spotify Premium.**

We will continue to invest in and update the Groove Music app on all Windows devices to support playback and management of owned music, but after December 31, 2017, the Groove Music app will no longer offer the option to stream, purchase, and download music.

Transition your music with just a few clicks

Beginning this week for Windows Insiders and rolling out broadly next week**, Groove Music Pass subscribers will be able to easily transition existing music collections and playlists to Spotify with a few clicks.

Here’s how:

1. Launch the latest Groove app: Log into the latest Groove app version from the Windows Store or Xbox One. Once you’re signed into your account, you’ll see a pop-up window from Spotify with instructions on how to login or create a Spotify account.

2. Log in to Spotify:

If you have an existing Spotify account, you’ll be prompted to input your username and password.

If you’re new to Spotify, and on your PC, you’ll be asked a few basic questions to help you create an account, starting with a username.

3. Move your music: After signing into your Spotify account, we’ll move your music collection and playlists from Groove Music to Spotify.

4. Play music in Spotify: The process of moving your music to your Spotify account will take a few minutes. After completing step three, you’ll be able to listen to your music library in the Spotify app!

Spotify is the world’s largest music streaming service

With Spotify on Windows, music fans will enjoy an incredible music streaming experience with a catalog of more than 30 million songs, popular playlists like Today’s Top Hits, RapCaviar, and Rock. This, plus on-demand access across all your devices (PCs, mobile phones, tablets, home entertainment systems, cars, gaming consoles, including the recently launched Spotify on Xbox One, and more).

Whether you prefer to curate your own playlists or seek inspiration from others, Spotify’s extensive music library offers everything from the classics to classical, pop to hip hop, jazz, country, and the list goes on! Spotify also offers music fans a personalized music experience with playlists like Discover Weekly and Release Radar, so you can always hear your next favorite song.

Exploring the music collection is as simple as searching keywords, browsing playlists, or discovering new music through tunes picked just for your taste.

More partner music experiences to choose from

The Windows Store offers a variety of music services in addition to Spotify, allowing customers to stream or download their favorite tunes wherever they are. Visit the Windows Store for a complete list of music services available.

Our partners are at the center of delivering great experiences on Windows and enabling them to shine on our platform is a top priority. By collaborating closely with industry leaders like Spotify, we can deliver the music customers want and focus on new and innovative ways to experience music.

Thanks to our community for your support on this journey. Feel free to check out the FAQs.

*An update to the Groove Music app including the ability to move music to Spotify, will be available for Windows Insiders beginning this week. The Groove Music app update for Windows 10 and Xbox One devices will roll out broadly the week of October 9, 2017 and will enable Groove Music Pass customers to move existing music collections and playlists to Spotify. Groove Music Pass content will be available to move to Spotify until at least January 31, 2018.

**To find out whether you may be eligible for a 60-day free trial of Spotify Premium, check out our FAQ.
Click to expand...

Source: Microsoft to bring Spotify to Groove Music Pass customers - Windows Experience Blog

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