Windows 10: Cannot find a product that I redeemed a code for on another computer.

Discus and support Cannot find a product that I redeemed a code for on another computer. in Microsoft Windows 10 Store to solve the problem; On a different computer I redeemed a code for the Windows 10 Edition of Minecraft. However, it says I do not own it on my new computer. There are only... Discussion in 'Microsoft Windows 10 Store' started by Alinous..., May 4, 2019.

  1. Cannot find a product that I redeemed a code for on another computer.


    On a different computer I redeemed a code for the Windows 10 Edition of Minecraft. However, it says I do not own it on my new computer. There are only 2 accounts that I could have redeemed it on, both of which don't have it. Any help is greatly appreciated.

    :)
     
    Alinous..., May 4, 2019
    #1

  2. Windows 10: Issues with redeeming code for Minecraft Beta Edition.

    Hi,



    I realize the inconvenience you are experiencing with
    redeeming a code for Minecraft Beta Edition app on Windows 10.

    The issue could occur if the code is not redeemed properly or it is already redeemed.



    To assist you better, please provide us the information below:

    • When you say that "redeem my Minecraft Beta edition", how exactly have you tried to redeem the code?

    I suggest you to refer to the steps provided in the Microsoft Help Article about redeeming the code and check if it helps.

    http://windows.microsoft.com/en-us/windows/learn-gift-card



    Please get back to us with an update on issue with redeeming code for
    Minecraft Beta Edition app, we will be happy to help.



    Thank you.
     
    Nyima Yonten, May 4, 2019
    #2
  3. Redeem a game

    I'm from Romania, Europe, don't know if my language will be available but i don't want it in my language, i want it in english.

    I've done both Online and Windows 10 steps from the link, but still the same error:

    Check the instructions that came with your code. You might need to redeem it on a different web page.
     
    MaciucSilviu, May 4, 2019
    #3
  4. Jace_Face Win User

    Cannot find a product that I redeemed a code for on another computer.

    Redeeming Code not working for Fable Legends

    Hi

    I've received a closed beta key for fable legends, and every time I to download/redeem the code, the following screen pops up and says "You are not logged in please login"

    • I have made sure I was logged in with the same email that I've received the beta key on.
    • I've logged out logged back in.
    • Manually went to app store, redeem a code, clicked on the user on the top right sign out/sign in, reenter.
    • Restarted my computer.
    • Followed the step by step instructions on the Fable Site Forum for downloading and troubleshooting
    • Etc...

    I'm just getting frustrated now. I don't know if it's the code or just the redemption program.
     
    Jace_Face, May 4, 2019
    #4
Thema:

Cannot find a product that I redeemed a code for on another computer.

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