Windows 10: Cannot find option to refund accidental purchase.

Discus and support Cannot find option to refund accidental purchase. in Microsoft Windows 10 Store to solve the problem; Hi all, Made the mistake of buying something that I didn't realise was only for Xbox via the Microsoft store, but I can't find the option to refund... Discussion in 'Microsoft Windows 10 Store' started by Bolt 206, Oct 27, 2019.

  1. Bolt 206 Win User

    Cannot find option to refund accidental purchase.


    Hi all,


    Made the mistake of buying something that I didn't realise was only for Xbox via the Microsoft store, but I can't find the option to refund it - wherever the option is, it's not in the same location as the other items I've purchased;

    https://i.imgur.com/ORbaNed.png


    Anyone able to help with this one?


    Thanks in advance.

    :)
     
    Bolt 206, Oct 27, 2019
    #1

  2. Refund for accidental purchase

    Hi:

    We bought a laptop. I'm not used to it. I accidentally bought an app for a mobile device instead of PC. I am hoping for a refund. I was trying to purchase an offline app, Roget's Thesaurus, and instead bought the one for a mobile device. After that, I thought
    I was buying the right app for PC and accidentally bought the book instead..an online thesaurus. I need a good offline thesaurus for writing when I'm not near WiFi. Not a good night... Can a person get a refund or exchange in cases like this? Thank you..
     
    ShellyAnderson1, Oct 27, 2019
    #2
  3. MartinaO Win User
    How to refund kids accidental purchases ?

    Over 500 EUR were charged from my account. Accidental purchases were made by unknown kids (during kids party). I contacted support, but nobody responded. After I contacted live chat, I spent almost 2 hours in conversation,sending all purchase numbers,
    the agent told that he is reviewing and I have to wait and than disconnection. I contacted again but there was another agent and reconnection to the other pone was not possible and send me link for refund. Any recommendation for the easiest way to refund accidental
    purchases? Thank you for all advices
     
    MartinaO, Oct 27, 2019
    #3
  4. Cannot find option to refund accidental purchase.

    Refund for accidental purchase

    Hi Shelly,

    If your app/game was purchased within the last couple weeks, you should be able to request a refund.

    https://support.microsoft.com/en-us/help/10558/...

    Sign into your MS account - account.microsoft.com - Payment and Billing - Order History - Find the app you want a refund for and there should be a “request a refund” option.

    Let me know if this helps!

    - C
     
    Charlie Klausen, Oct 27, 2019
    #4
Thema:

Cannot find option to refund accidental purchase.

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