Windows 10: Cannot get verification box to pop up to open personal vault on desktop in windows 10

Hi


A couple of week ago I created the personal vault in onedrive and transferred some important files into it for extra security.


While I can log in on the internet and can see my files, when I click on the personal vault to open it in the onedrive folder on my desktop, it does not pop up with a verification box and just does nothing, meaning I cannot access the files from my desktop which is a bit worrying!


Can someone please tell me what to do? apart from laborioulsy downloading each file onto my computer from the website?


Its like windows 10 just isnt responding on my desktop.


Many thanks


Emma

:)

 

Personal Vault - How to change verification from code to PIN ?

Hi Mike, thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you. Please allow me to assist with your issue.

Two-step verification is required to gain access to Personal Vault.

On OneDrive Mobile App, you will be able to setup Personal Vault PIN to gain access to Personal Vault.

On Desktop or Browser, the verification is by Text, Email or Microsoft Authenticator App depending on the two-step verification method you have configured for your Microsoft Account.

I would sugggest setting up Microsoft Authenticator App so you can unlock your Personal Vault with lesser steps while on Desktop or Browser - Unlock Personal Vault > Send Notification > Approve on Microsoft Authenticator App. If you would like to update your
Two-step verification method, please refer to this article:
https://support.microsoft.com/help/12408

If you like to know more about Personal Vault, please refer to this article:
https://support.office.com/en-us/article/protec...

Please let me know if I can help you further!

 

OneDrive Personal Vault cannot be unlocked on Windows10.

I was able to get rid of the Red X on my OneDrive icon and the error message saying that the Personal Vault could not be synchronized by doing the following:

1. Access the personal vault OnLine via the the View OnLine option from the desktop icon in the task bar.
   
2. Open the vault via the Web Browser and select all the files and folders in the vault.
3. Count all the files and folders presently in the Personal Vault.
4. Move all the files and folders out of the Personal Vault to another folder in your OneDrive.
5. Refresh and verify the Personal Vault is empty.
6. Verify all your important files have been successfully moved by verifying the folder and file count.
7. Disable the Personal Vault online via the Web browser.
8. Select the Personal Vault and attempt to delete it. A message "Cant delete Personal Vault' appears.
9. Click on 'Go to settings'.
10. Select the options to Disable the Personal Vault <Select Disable>. and "Disable" when asked are you sure. [NOTE: when you do this, any contents in the vault are irretrievably lost. So make sure it is empty first.]
11. Wait 30-60 seconds for your OneDrive desktop to synch.
12. Go back to the browser and select Enable on the Persona Vault window if it is still opened.
13. If you closed the window, select Settings in the upper right of online OneDrive (to the left of the question mark), select options, select Personal Vault from the left side menu, then select Enable.
14. A pop-up stating, "Your Personal Vault is back". Select 'got it'.
15. Click on OneDrive in the upper left corner of the browser screen.
16. Find your Personal Vault in your file/folder list.
17. Open it (you will have to authenticate to open).
18. Inspect the vault. It should be empty. In some cases there will be old "uncached" files that appears. It was the failed synching that caused the Red X. Reestablishing the Personal Vault allows the synch to proceed. Be careful as these files might not
    contain the most contemporaneous data.
19. You should now be able to use the Personal Vault as before without the Red X. You can move the files you moved out of the Personal Vault back into the Personal Vault - - begin careful to decide which version to keep of any duplicate files.

 

How do I get a code for personal vault

Hello Terry, *Smile

You get the code from the verification method you selected like in step 7 below. The available verification methods will depend on what you added to your Microsoft account security settings.

Unlock OneDrive Personal Vault in Windows 10

What are you seeing?