Windows 10: Cannot give permission for Chrome in Microsoft Family

Suddenly my son is unable to use Chrome its been fine for years and he is now prompted to ask for permission from me via email New app request from ***.


I grant permission by clicking on the link and it shows briefly in the family screen as given, but it still does not give him permission. Chrome is vital to access Google Classroom and do his school work at this time.


I have reinstalled chrome it works fine if I log in as me on his laptop, removed all items from the block list, age-restricted list so there should be nothing else left to stop him accessing Chrome.


I've tried emptying the family directory, removing him from the family and rejoining and also adding my wife and letting her give permission, none of this makes any difference. Where do I go next?

:)

 

Microsoft Family Blocking Chrome but I have given Permission

Hi Willsyjp,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. What is the complete message that you are getting for the permission?
   
2. Are you able to successfully remove Content Restriction from the blocked list?
   
3. What is the message that your son is getting when trying to access Google Chrome?
   

Meanwhile, try the below troubleshooting methods and check if this helps.

Before trying the below methods, try allowing Google App by logging into your
Microsoft Account > Under your child's account > Allow Google App and check if your child is able to access Google Chrome.

Method 1:
Family Safety Troubleshooter.

Download and run the Family
Safety Troubleshooter and check if this troubleshooter finds any error.

Method 2:
Turning Off Block Inappropriate Apps, Games & Media Option.

Follow the section Online from
Block inappropriate apps, games, and media on Windows 10 and Xbox One
and turn Off the option Block inappropriate apps, games & media.

Once you turn off this option, ask your child to access Google Chrome. If he is able to access Google Chrome, turn On the above option and tell him to access Google Chrome, then you can approve his request and check if he is
able to access Google Chrome after the approval.

Method 3:
Removing And Adding Your Child.

If the above methods didn't work, then I suggest you to
Remove Your Child From The Family Group and then
Add Your Child To The Family Group again and this will refresh
the permissions for your child.

If you have additional questions, or if the issue persists after the troubleshooting steps above, please let me know by replying to this thread. This way, I'll get notified and respond back to you as soon as I can.

 

Microsoft Family Blocking Chrome but I have given Permission

Thanks for getting back to me

The exact error is

Ask for permission

You'll need to ask an adult in your family if you can use:

Google Chrome (Ask by email)

Still not having any luck with suggestions given

Thanks

 

Ask for Permission - Google Chrome

Hi Julian,

The issue regarding the permission when you're trying to use the different browser is because of the settings on
Family and Safety. To resolve your concern, we suggest that you check if the account that you are using is already removed to the
Family list. To remove your account to the Family, you may follow the steps below:

• Use the Adult account to log in using this link.
• Click on the Family tab.
• On the account that you want to remove, click More > Remove from family.
• Then click Remove to confirm.

Let us know if the suggestion works for you.