Windows 10: Cannot install HP Smart, an app needed for my new HP printer. I get error code:...

Discus and support Cannot install HP Smart, an app needed for my new HP printer. I get error code:... in Windows 10 Gaming to solve the problem; Cannot install HP Smart, an app needed for my new HP printer. I get error code: 0x80070005. I tried to block the firewall. That did not work. I tried... Discussion in 'Windows 10 Gaming' started by DeenaFischer1, Nov 30, 2021.

  1. Cannot install HP Smart, an app needed for my new HP printer. I get error code:...


    Cannot install HP Smart, an app needed for my new HP printer. I get error code: 0x80070005. I tried to block the firewall. That did not work. I tried downloading all new windows updates. That did not work.Also, strange, this computer does not allow me to use Zoom. I can for a few minutes, then the whole computer crashes with a blue screen and a :-. But my problem now is I think i have to either throw away this laptop or return the printer because I need to download HP Smart to make the printer work but i can't.Thank you

    :)
     
    DeenaFischer1, Nov 30, 2021
    #1
  2. Junaid_A Win User

    HP SMART app - crash

    Hi Blair,

    Thank you for writing to Microsoft Community forum.

    • Were there any changes made on the computer prior to this issue?

    Meanwhile, you may try the troubleshooting steps listed in the articles listed below and check if it works:


    Regards,
     
    Junaid_A, Nov 30, 2021
    #2
  3. JoeFX Win User
    Setup of HP Officejet 9015e failing because HP Smart App does not open

    Thanks for the suggestion, Denis.
    I had read that suggestion when I was reading around earlier. I went to the hp site, drivers & downloads, but could not specifically find this "full-solution" software (am I blind?). What I did find, when clicked to download, it linked me back to the HP Smart page. Possibly with the Smart App installed, it will automatically link you to it. I will go ahead, uninstall the Smart App and re-try something from the hp page. Will report back my results ASAP.

    OK -- I'm back.
    Removed the Smart App via Settings.
    Back on the hp site, downloads & drivers I found 4 things:
    1) Driver product Installation software. Looks like this installs the Smart App. No thanks.
    2) HP Universal Fax driver. Not planning on faxing much of anything, so I think not this.
    3) Firmware Update. Is this needed?
    4) HP Easy Start Printer Setup Software.

    #4 looks like the best bet here on this page. Is this correct? Is this the Full solution software you mentioned?
     
    JoeFX, Nov 30, 2021
    #3
  4. Berton Win User

    Cannot install HP Smart, an app needed for my new HP printer. I get error code:...

    Setup of HP Officejet 9015e failing because HP Smart App does not open

    I have 2 HP printers, LaserJet Pro MFP M148 and OfficeJet Pro 9015, see issues for Smart so have removed it from 4 Desktops and a few Notebooks. Most of my needs are satisfied by programs and for scanning I use Windows Fax and Scan if a program can't, only needs the HP drivers. Part of what Smart wants is to set up an account and I pass on that. On one Desktop Smart only went to a blank page.
     
    Berton, Nov 30, 2021
    #4
Thema:

Cannot install HP Smart, an app needed for my new HP printer. I get error code:...

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