Windows 10: Cannot install Instagram on my laptop

I cannot install Instagram because I get an error message saying that I need Directx and more than 2 GB of Ram. But my Surface 2 laptop has more that 9GB free is on Directx v12.

:)

 

instagram on surface book 2

Hello,

Thank you for writing to Microsoft Community Forums.

1. Are you trying to download Instagram from Microsoft store?
   
2. Since when are you facing this issue?
   

If you are downloading Instagram from the store, I suggest you to try the following troubleshooting methods and check if that helps.

Method 1: Run inbuilt troubleshooter for Store app.

Steps:

1. Tap on Windows + I on the keyboard.
   
2. Select Update & Security option.
   
3. Click on Troubleshoot option.
   
4. Tap on Windows Store Apps and
   Run the troubleshooter.
   

Method 2: You can also try the steps from the following article to fix issue with

installing application.

Reply back with the information, to help you further.

Hope it helps.

Sandeep Kumar M

Microsoft Community - Moderator

 

Instagram keeps trying to install

Instagram would not start. windows suggested reinstalling. now it continually tries to reinstall with no success. How do I stop it? How do I get rid of he original Instagram installation?

 

can't download instagram

Hi,

In order to diagnose the issue, we suggest that you try the following methods:

Method 1: Run the Windows Store Apps troubleshooter.

Kindly run the Windows Store Apps troubleshooter.
To run it, follow the steps below:

• Click Start.
• On the search bar, type Troubleshooting, and click on
  Troubleshooting from the results.
• On the left pane, click View all.
• Click Windows Store Apps.

Method 2: Clear Windows Store app cache.

We suggest that you manually reset the Windows Store app cache
and then try to download the Instagram app again. To manually reset, follow the steps below:

• Click Start.
• On the search bar, type CMD, and right-click CMD
  from the results.
• Click Run as administrator.
• Type wsreset, and press Enter.

Let us know how it goes for us to assist you further.