Windows 10: Cannot install Windows 10 Tech Preview on my laptop

I am having trouble getting Windows 10 TP to install on my HP Pavilion zv6000 laptop. I have used this laptop to beta test Vista, Windows 7 and 8.0, as well as Office 2007 and 2010 and other software.

I Did a clean install of Windows 7 Ultimate SP1 only to make sure I had a clean machine. I first tried installing the Win 10 TP via the Update download, but, after nearly and hour I got the error that "Something happened and Windows cannot install", then I go back to my normal desktop. So I downloaded the 32 and 64 bit images and burned them each to a separate DVD using Nero, ImgBurn and the Windows 7 DVD burn software. I tried each DVD and all I got when I booted up after some length of time is the Blue Windows icon. It would go no further even after waiting two hours and I had to power off. I tried two different types of DVD media to make sure I had a good media and tried a moderate burn speed to see if that would make a difference. But, I got the same negative results. It will not install. I have used these same burn software many times before and have never had any failures.

While I am not a super computer expert, I am not a novice. I am an MS Tech Beta Tester and a MS MVP from 2005-2007, and I have been a MS Software and Computer instructor from 2005-2008 at two community colleges. I have tried everything I can think of to get the Win 10 TP to install on my test machine, and it has been upgraded to meet the requirements of the Win7 and Windows 8.1. So I don't see any reason why it should not be sufficient for Win 10 TP.
All other Windows versions have installed without issue and run fine on this machine. I had Win 8.1 installed on this machine until 3 months ago and it ran fine.

I have also tried the same install process on one of my other test machines and get the same results. So I am not sure what the problem is.

I am hoping that someone here might have some suggestions or information they can provide that will help me get the Win 10 TP to install.

:)

 

Windows 10 download via Windows Update

If I download windows 10 tech preview via windows update, will the current drivers of my laptop remain, or do I need to install them after installing windows 10.?

 

Windows profile

I had upgraded my laptop from Windows 7 to Windows 10 tech preview. Had two partitions on the hard drive.

Created a user profile for a friend and left the laptop with him for few days. My Admin account is password protected. Some how he managed to install a fresh copy of windows 10 tech preview copy again with just his profile on.

He is a novice to computers and cannot recall how he had managed to do that. My problem is the partitioned drive D: I had password protected and now I cannot open the files and cannot copy them to a different location.

I get an error message saying that the folder is password protected. I have changed user/ owner gave access to all users, admins and what not.

I have some inportant docs/files in that folder. Is there any way I get my old profiles back?

Thank you

 

Hi and welcome to TenForums,
Are you installing on top of win-7 as an upgrade ?
You did join the early bird special program or did you get the download from another source ?
Until an expert comes along please refer to the tutorial,
https://www.tenforums.com/tutorials/1...n-install.html

 

Hi TrashZone, and thank you for the welcome!

Yes, I am a member of the early bird special program, and I tried to do the upgrade over the Win7 Ultimate SP1 by using the download and install from the online Windows 10 TP website. I have read the tutorial and followed the instructions. But, it still will not install.

I then tried to do an upgrade using the burned .iso DVD, but, only got the blue icon. The DVD ROM will read all other DVD's and install software just fine, so am not sure why it does not want to install the Win 10 from the DVD. I have downloaded the .iso's 3 times from the Win 10 TP website to be sure that I get a good download, and used the different burn programs to try to be sure I get a good burn. It just does not want to do any further than the blue icon.

 

Hi thanks for the clarity,
If your covering windows 7 I did notice you have Win-7 Ultimate installed which possibly it has something to do with the error or stall

I would suggest possibly doing a dual boot instead to see if that will work around the issue,
I believe a flash drive is the preferred method because dvd's :/ they need to be rw's I believe ?
You might go ahead and reattemp and boot to the dvd after making a new partition and see if that works,
Cheers.

 

Thank you for the additional information, TrashZone. I don't have a USB Flash Drive that I can use for the install at the moment, but, I will get one. I will also try a dual boot. I've done this before when Beta testing Vista and Win 7 versions, so I will try it with the 10 TP. It will take a day or so to get the flash drive, but, I will post back if I have other issues or a successful install to let you and others know if it worked.

I read in another discussion that disabling the UEFI was suggested if using a DVD to install, but, I really rather not go that route if at all possible. I have had events where messing with the BIOS in HP computers is not always successful or provides the results you want. So I will see if the flash drive will work first, and then try the dual boot if that fails.

Thank you so much for your time and input. I truly appreciate it! *Thumbs

 

Hi,
No problem I saw the response from Brink are resident super freak *Wink
He would know *Biggrin
Please do update us on the issue it will help others I'm sure
Cheers.

 

The only one of those burning programs I would expect to burn an OS ISO flawlessly is ImgBurn and then only at 4x speed.

Did you boot it as a EFI device from the HP ESC boot menu?

Did you use Option One from UEFI Bootable USB Flash Drive - Create in Windows to create the flash stick installer.

Try wiping the HD first with Diskpart Clean Command.


Make sure all other drives are unplugged.

If these fail I'd reset BIOS to defaults. While there check what are the settings for UEFI, CSM, Legacy BIOS and BIOS Boot Order choices.

 

Hi gregrocker...sorry to take so long to get back to you, I have been visiting out of town. I have not yet been able to get the Windows 10 to install on the laptop, even after doing a reformat of the disk. I tried the ImgBurn at the speed you suggested and using a USB drive. All I get is the same blue Win8 icon and it goes no further.

Is there a newer update for the software that I can try? I have not seen one or gotten any notification of one, but, perhaps I am not looking in the right place.

 

You could try the new 9879 build from here (if you don't mind Enterprise) http://care.dlservice.microsoft.com/dl/download/2/4/1/241BC554-B5F7-4E72-9115-DC069F1139F6/NovFlightDLC/9879.0.141103-1722.FBL_RELEASE_CLIENTENTERPRISE_VOL_X64FRE_EN-GB.ISO

 

Hi ...sorry to take so long to get back to you, I have been visiting out of town. I have not yet been able to get the Windows 10 to install on the laptop, even after doing a reformat of the disk. I tried the ImgBurn at the speed you suggested and using a USB drive. All I get is the same blue Win8 icon and it goes no further.

Is there a newer update for the software that I can try? I have not seen one or gotten any notification of one, but, perhaps I am not looking in the right place. You wouldn't use ImgBurn to write to flash stick. It is a disk burning utility.

To write ISO to flash stick use the tool I provided a link for above IF you have an EFI BIOS and are installing to UEFI and not Legacy BIOS. Otherwise use the tool in Clean Install Windows 10 Technical Preview -

Wiping the HD with Clean command is not formatting it. Did you actually wipe the drive?

I also asked you if you are booting the installer as an EFI device which is critical if you have an EFI BIOS. We need answers to these questions and not just skipping around. The skipped step is almost always the solution.

 

You could try the new 9879 build from here (if you don't mind Enterprise) http://care.dlservice.microsoft.com/dl/download/2/4/1/241BC554-B5F7-4E72-9115-DC069F1139F6/NovFlightDLC/9879.0.141103-1722.FBL_RELEASE_CLIENTENTERPRISE_VOL_X64FRE_EN-GB.ISO
Hi adamf.....what is the real difference between the Enterprise and the other OS's? I understand that the Enterprise is more for business and/or perhaps servers, but, would it work well enough on my laptop for overall testing?

Thank you so much for your time to reply, I truly appreciate it.

 

Hi gregrocker.....I do understand that you would not use ImgBurn to burn an ISO to a flash drive, and sorry if I gave that impression in my reply. But, thank you for clarifying it for others who may not know.

I have checked my BIOS and I do not have an EFI BIOS, at least that I can find any relation to in the BIOS section of the BIOS. The BIOS version is F.19, and the KBC Version is 42.3A. The Boot order shows HD, Floppy Disk, Network Adapter in that order top down. Here is other information if it might help:

Motherboard Name: Hewlett-Packard Pavilion ZV6100 (PN494AV)
CPU Type: AMD Athlon 64, 2000 MHz 3200+
Physical Memory: Total - 2046 MB
BIOS Type: Phoenix

I did not wipe the drive, I reformatted it. What is the difference, as others may not know well?

Thank you for your help.

 

Wiping the HD with Diskpart Clean Command is the single step that most overcomes installation failure, because it overwrites not only the partition table as in formatting, but also old boot code which can interfere in a number of ways.

Other steps which resolve almost all installation failures here would be the same as to Troubleshoot Windows 7 Installation Failures - Windows 7 Help Forums.