Windows 10: Cannot link phone through Your Phone app

Discus and support Cannot link phone through Your Phone app in Windows 10 Software and Apps to solve the problem; I have spent multiple hours attempting to connect my phone to my windows 10 pc. On my pc, the app says, "Please open Your Phone Companion - Link to... Discussion in 'Windows 10 Software and Apps' started by RyGuy6, May 9, 2021.

  1. RyGuy6 Win User

    Cannot link phone through Your Phone app


    I have spent multiple hours attempting to connect my phone to my windows 10 pc. On my pc, the app says, "Please open Your Phone Companion - Link to Windows and sign in with email account". I have done that and the window hasn't advanced. On my phone it says, "Check your PC, We're checking one more thing on your PC before we ask your a final permission." Nothing is showing up, no notifications or anything. I've had the app working once a long time ago. I've tried everything I can find online with no success. My phone is a Samsung Galaxy A51 5g, it has the app built in.

    :)
     
    RyGuy6, May 9, 2021
    #1
  2. Dos101 Win User

    Windows Phone users Clubhouse

    I think I'll put a list of people's favourite apps in the OP, starting with my own until I get some suggestions, but you can take a look at the Windows Phone app store at the top apps to see what's popular http://www.windowsphone.com/en-us/store

    You are both now added, welcome! *Toast :toast:
     
    Dos101, May 9, 2021
    #2
  3. Your Phone app not working

    Perhaps this may be of help clearing up some confusion.

    If you do a search for "Your Phone" via the Windows 10 start menu, the result takes you to the "Your Phone" app page, which gives you the options to connect/sync your computer to your phone. It is the settings on that page that I have struggled with, because they lead you nowhere, with no way to complete the process. At least, that is my experience.

    But there is another choice in that also shows up farther down in the start menu "Your Phone" the search results called "Link your phone". It takes you to a different settings page titled "Your Phone", but gives you options not found on the Your Phone "app" page, including the ability to add a device, and most importantly, "unlink" your phone. This is the crucial step, which will lead you to the next step of re-linking your phone on your computer. You will come across a popup that displays a QR code (you will be asked to scan this QR code in a further step), and you will be asked to install the the Your Phone app on your phone (even if it is already installed), upon which it will then offer you to confirm the process by either scanning the QR code, or signing into Microsoft.

    For me, for whatever reason, scanning the QR code did not work, but signing into Microsoft did complete the process.
     
    kitpzyxmsir, May 9, 2021
    #3
  4. sygnus21 Win User

    Cannot link phone through Your Phone app

    Your Phone app not working

    The "Your Phone" app is working perfectly for me.

    @Ztruker, if you're trying to re-link the phone after doing a clean install, view your Microsoft Account online; under Devices click on Manage; if your phone is listed click Show details; click the More actions link (next to the device icon) and click Unlink this phone. Now start the Your Phone process again and see what happens.

    Had to do this to get my phone linked again. And yes, the link process can be dodgy at times.

    Let us know.
     
    sygnus21, May 9, 2021
    #4
Thema:

Cannot link phone through Your Phone app

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