Windows 10: Cannot log into my Microsoft login page.

Says "Hmmm… can't reach this page" The connection was reset. I'm using MS Edge.

:)

 

can not log in on home page

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern that you are unable to log-in to your desktop, we will help you to resolve this issue.

I would like to inform that this issue might be due to corrupted user account.

I suggest you to enter in to safe mode, enable built-in administrator account and troubleshoot the existing user account. Please follow the below troubleshooting steps:

Step 1: Start computer in safe mode.

• Type Settings in the search box on the desktop, select
  Settings.
• Here select Change pc settings and then General.
• Scroll down to Advanced startup, click Restart now.
• Click on Troubleshoot, Advanced options, and Startup Settings.
• Click Restart, select Safe mode and then press
  Enter.

Step 2: Try to login to your temporary user account, enable built-in administrator account and try to troubleshoot the corrupted user account.

• Press Windows + X key together on your desktop screen.
• Click on Command Prompt (admin) to open Command Prompt.
• Type the following command and hit Enter:
  • net user administrator /active: yes (Check for the spaces)
• Now log off from the current user and try to login to the administrator account that is enabled.
  

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.

Step 3: I suggest you to refer to the link below to run user account troubleshooter.

Microsoft Account troubleshooter


Hope it helps. Kindly update the status of the issue, we will be happy to help you.

 

Change photo on log-in page

Hi Audrey's,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

• When you say, "generic circle above my log-in name" what exactly are you referring to?

I suggest you to try the below steps and check if it helps.

• Click on Start.
• Click on Settings.
• Click on Account.
• Under Accounts, select the option "Your account".
• Under Your picture, click on
  Browse option and you may select the picture of your choice so that it is display on your account sign-in page.

If the above steps doesn't work, I want you to send us a screenshot of the issue so that we can assist you accordingly.

Thank You.

 

Windows 10 Can't Login to Microsoft Account

Hi Gaurav,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

I suggest you to try the steps provided below and check if it helps.

Step 1:

I suggest you to try signing in to account.live.com on another device and verify the account is in a good state.

Step 2:

Login in to another user account and try logging in to Windows Store and check.

If the issue still persist, I suggest you to perform an automatic repair on your computer and check if it helps.

If you need an installation media, I suggest you to download and create the installation media using the follow Microsoft link, which contains the Windows 10 ISO file.

http://www.microsoft.com/software-download/windows10

Method 1: Automatic Repair.

• • Insert the installation USB and boot Windows 10 from it.
  • In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.
  • Click on ‘Repair your computer’ and select ‘Troubleshoot’.
  • Click on ‘Advanced options’ and select ‘Automatic Repair’ and select the operating system.

Hope this information is helpful. For any further assistance on Windows, feel free to post your query on Microsoft Community Forum.

Thank you.