Windows 10: Cannot login or change password

Discus and support Cannot login or change password in Windows Hello & Lockscreen to solve the problem; Hello. A few weeks ago I bought a new PC - a laptop - it will eventually replace my Desktop machine. Both run windows 10. At the moment I am still... Discussion in 'Windows Hello & Lockscreen' started by Ron and Heather McLaren, May 10, 2020.

  1. Cannot login or change password


    Hello.

    A few weeks ago I bought a new PC - a laptop - it will eventually replace my Desktop machine. Both run windows 10. At the moment I am still using the desktop PC some of the time.


    Today, when I try to login to my user account on the desktop, the password is refused. I have no other password to offer. But the real problem is: when I say "forgot my password" Windows offers to send a text message to a phone ending ...86. But in the 30 years I have been using a phone that can handle text, I have never had one ending 86. In fact I have never had any phone number ending 86!


    The link windows offers purportedly to somewhere I can resolve this does not work because I have two-stage verification.


    The same username and password work fine on my laptop. There I can log in to my windows account and check my phone number. It does not end 86. Does anyone have a solution? Anything short of a complete rebuild. I have not attempted to contact Microsoft - they stopped supporting their products long ago.


    Ron

    :)
     
    Ron and Heather McLaren, May 10, 2020
    #1

  2. Password issue

    After going through the steps to make a new password, after a week or two, my login credentials are no longer valid. I'm forced to make a new password all over again. It seems to happen if I don't login in a certain period of time. Does our passwords expire???
     
    GoFigureItOut, May 10, 2020
    #2
  3. Going to local login broke ability login without password prompt

    Hi,

    Thank you for posting in Microsoft Community.

    We understand how you feel about the situation. We're sorry for the trouble.

    1) Have you set up same password for both Microsoft account and local account?

    You can sign in either with Microsoft account or local account. I suggest you to change the password for both the accounts and check if it helps.

    1) Open settings and click on accounts.

    2) Click on Your email and accounts.

    3) Now in the right pane click on Manage my Microsoft account. It will redirect to your Microsoft account page.

    4) here click on change password and try to sign in again.

    You can also change password by clicking on Sign-in options in the left pane and choose change password in the right pane.

    If the issue still persists, you can follow the below steps.

    Please follow below steps:


      • Click on power button at left bottom corner, press and hold
        Shift key and click on Restart.

      • Click on Troubleshoot.

      • Click on Advanced options.

      • Click on Startup Settings.

      • Click on Restart.

      • Login to Microsoft Account and create a new administrator account.
    If you’re not able to login using Microsoft account then refer to below steps and check if it helps.

    Activate Inbuilt Administrator Account.

    Follow the below steps:


      • Click on power button at left bottom corner, press and hold
        Shift key and click on Restart.

      • Click on Troubleshoot.

      • Click on Advanced options.

      • Click on Command Prompt and enter following command.

        net user Administrator /active:yes
    Now reboot your system and login to inbuilt admin account and try to reset password for other account. Once you reset password login to other account and to deactivate inbuilt admin account enter following command in elevated command prompt.

    net user Administrator /active:no

    Hope this helps. Please reply to us with the status of the issue.

    Thanks.
     
    Anil Madishetty, May 10, 2020
    #3
  4. Cannot login or change password

    How to Remove login screen and completely Disable login password ??

    Hello,

    We apologize for the delay in response.

    as you have already tried to disable the login password from netplwiz, I suggest you to follow the steps provided below and check if it helps.

    • Right click on Start and select Control Panel.
    • click on Categories and select Large icons.
    • Click on Power Options.
    • In the left navigation pane, click on Require password on wakeup.
    • Click on Change settings that are currently unavailable.
    • Select the option, Don't require a password and click on
      Save changes
      .

    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, May 10, 2020
    #4
Thema:

Cannot login or change password

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