Windows 10: Cannot login to office 365 on child account

I am trying to login to office 365 on my sons child account on his laptop. It says the PIN is incorrect when I enter it. I have logged into this account on both my account and my wifes account on the laptop, using the same email and PIN, but for some reason, my son's account on the laptop will not accept my PIN, says it is incorrect, then locks me out for incorrect PIN attempts. I was able to login on this account through another account on the laptop even after all of this.

I have reached the end of my patience after 2+ hours of fighting this. Someone please help me before I lose my mind... it should not be this difficult.




Moved from: Microsoft 365 and Office/ Install, upgrade and activate / Windows 10 / Microsoft 365 Family

:)

 

Child account

I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

Answering your questions:

• Did you make any changes to the child account prior to the issue? No, I did not make any changes.
• Since when you are facing this issue? Right from the start. I never got to login.
• Are you able to login with other child accounts on the computer? No

I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

Thank you for your help.

David.

 

Wp8 office 365 and Account Logins

Your company Office 365 account is just that, an Office 365 service account. It is not a Microsoft account.

Since the Office 365 account is not a Microsoft account ( anything that ends with live.com, outlook.com and msn.com and other microsoft .com accounts is considered a Microsoft account) it will not work on your windowsphone.

I hope that clears everything up for you

 

Wp8 office 365 and Account Logins

Hi All



I have read a few similar posts but don't really understand what is happening yet, Is there anyone who actually understands whats going on and night be able to help? So line by line...



I have an company office 365 pro account for Email and Skydrive PRO.



To log into the account, I go to the Office 365 login page at
https://login.microsoftonline.com and login using my email and password e.g

L: *** Email address is removed for privacy ***


This works, and as I am logging onto a Microsoft service, I now assume that L:
*** Email address is removed for privacy *** is recognised as my microsoft account.



I have a brand new lumia phone and I want to say get to the apps store. To do this, the first time I use it I have to either create a new Microsoft Account or use an existing one.



I want to use the skydrive pro that comes with my office 365 user account so I try to login using the same credentials I use for Office 365.



When I try it comes back with 'Incorrect Email or Password'.



So my thinking is that my Office 365 Login is not a Microsoft Account after all and I will have to create yet another account.



Something else happened to back up my theory. When I came to post this question on this forum, I had to logon. I tried using my 365 account and it failed. I had to use a specific older account that isn't a 365 account, which is very similar to whats happening
to my phone.



Sorry for the long text, but its quite difficult trying to explian, but in summary I think that my office 365 account in not a Microsoft account and it is impossible for my wp8 to use services such as the upstore or upgrades using my office 365 credentials.
The only way I will be able to logon to a Microsoft account with my phone is to create yet another account at microsoft.



I hope this makes sense, any any thoughts would be welcome



thanks



Andy?