Windows 10: Cannot mute headset on Windows 10

I have a pair of Bluetooth headphones and when something is playing, I can't use the mute button on Windows to turn off the audio. It just doesn't work.

When nothing is playing.. it works. When wired headphones are playing... it works.

Tried to restart the PC but nothing.

Anyone else had this problem?

submitted by /u/ucdrogon
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:)

 

Good surround sound headset

I know you say you're not that guy, but stepping into the $250+ range really brings a change in build quality that might have you never having to buy another set. Otherwise, getting 6 speakers with decent sound in a headset is hard, and that's what you are asking for, and I have no suggestions, but just a bump up the list. *Stick Out Tongue

 

Headset not playing sounds after mute and unmute

Hi,

Thank you for posting the query on Microsoft Community.

Before we proceed, I would like you to answer the following question:

• 
  Did you connect your headset to any other device and check if the issue re-occurs?
  

I suggest you to set your headset as default and check.To do so, please follow the steps below:

• 
  Type sound in the search bar.
  
• 
  Right click on
  headset/microphone , click on default.
  

If issue persists,

As you said with other headset it is working fine,so,the issue might occur with your headset only.

In that case, I recommend you to contact the headset support.

You can also refer this article

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Please get back to us with the updated status. WE will be happy to assist you further.

 

Skype not muting other sounds in Windows 10

I think I may have solved this. It appears that windows has issues with knowing what to mute.

I am using a jabra bluetooth headset on windows 10 version 1703 ... I had two issues:

• When in a skype call, if a skype, windows, outlook or other notification happened it would play over top of my skype call, and also mute my mic, so no one could hear me
• The fact that the above issue occurred meant that none of my sounds were being muted either

How did I fix it?

• Go to device manager and find your headset/audio device
• Disable all audio devices associated with your headset except for one (I had 3 "jabra motion headset devices" showing... and this is after several removal and fresh installs of the headset)
• Go to sounds (right click on sound icon in taskbar, click "sounds")
• Ensure only one headset device is listed in your playback and recording tabs (if there are more, disable them)
• Set your headset as the default playback and recording device
• You may need to restart after this is all complete (my skype would no longer recognize that I had a mic on my headset)
• test on skype!

Once windows only had a single headset device, and it was default, it no longer cuts out during calls, no longer mutes me to play a sound, and no sounds are played during my skype calls. AMAZING!