Windows 10: Cannot open PDFs

Discus and support Cannot open PDFs in Windows 10 BSOD Crashes and Debugging to solve the problem; Received recent updates and now when I try to open a PDF, I get two error messages: [ATTACH] when I click OK, get this message [ATTACH] HOWEVER,... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by ValerieRice1, Sep 11, 2019.

  1. Cannot open PDFs


    Received recent updates and now when I try to open a PDF, I get two error messages:


    Cannot open PDFs 4a8561bb-e41a-495f-b289-fac19e0b83b8?upload=true.gif

    when I click OK, get this message

    Cannot open PDFs b0ad954f-4957-4026-b040-5aa62bf2024e?upload=true.gif

    HOWEVER, when I forward PDF to my gmail account and open while in google/gmail, file opens OK, no error message.


    what's wrong?

    :)
     
    ValerieRice1, Sep 11, 2019
    #1

  2. Trouble Opening PDF's

    Hi Parker,



    Thank you for posting on Microsoft Community. We will assist you in resolving the issue.



    Before assisting further, I would like to ask you few questions:

    • Does the issue persist in Edge browser?
    • Do you get similar error when you open the PDF file in Adobe reader?


    Check if you are facing similar issue in Edge browser.



    Step 1: Open PDF file in Adobe reader and check if you are facing similar issue.



    To open PDF file directly from Adobe reader, follow the steps below:



    • Open Adobe application and click on Edit.
    • Click on Preferences and select Internet.
    • Uncheck Display PDF in Browser option and check if you are able to open the PDF file without getting the error code.


    Step 2: If you are able to open PDF file in Adobe reader, I suggest you to
    Turn off Internet Explorer,
    enable it again and check if the issue is resolved.



    For further assistance, I suggest you to post your query in Adobe support forum.

    https://forums.adobe.com/community/adobe_reader_forums



    Thank you.
     
    Likhitha V, Sep 11, 2019
    #2
  3. Anna Bon Win User
    PDF

    Hello,

    Regarding your PDF documents, the location will be based on where you saved the files. For your second inquiry, your documents can be converted to a PDF. If the original file is from Office Word, we suggest that you follow the steps below:


    • In Word, select File > Save As.

    • Select where you want to save the file.

    • Type a new File name if you want.

    • For Save as type, select PDF.

    • For Optimize for, select an option: Standard or
      Minimum Size.

    • Select Open File After Publishing, if you want to open the file after you save it as a PDF. This is selected by default.

    • Select Save.
    If the steps provided is not working, please get back to us with the exact version of your Office Word.

    Let us know the result of the suggested steps.

    Thank you.
     
    Anna Bon, Sep 11, 2019
    #3
  4. Cannot open PDFs

    not able to open pdf

    Hello,

    Thank you for writing to Microsoft Community Forums.

    1. Are you seeing any error messages?
    2. Since when are you facing this issue?
    3. Have you made any changes on your pc prior this issue?
    I suggest you to follow the steps mentioned in the article to fix issues with

    PDF files.


    Reply with the information, so that we can help you fix your issue.

    Hope it helps.

    Sandeep Kumar M

    Microsoft Community – Moderator
     
    Sandeep_KM, Sep 11, 2019
    #4
Thema:

Cannot open PDFs

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