Windows 10: Cannot Pass "Choose an option" screen

Hello. I'm stuck on the choose an option menu when I boot up my computer. Initially, my problem was that the computer would not pass the manufacturer's logo on start-up. I was able to reach the choose an option menu after a moment of research, but this is as far as I can get. Every time I try to get to the login screen it either sends me back to the same menu, or if I change to another operating system and attempt to get to Windows 10, it continues to loop on the Acer logo as it did before. Is there any way I can fix this?

Thank you for your time.

:)

 

My screen only shows the "choose an option" screen.

Hi,



Thank you for updating us. Let me help you.



I suggest you to perform an automatic repair and check if it helps.

Step 1: Create ISO for Windows 10



You may also refer to the article mentioned below to for downloading Windows 10 on your computer.

Download Windows 10



Step 2: Perform an Automatic repair

The Automatic repair can detect and fix the issues that prevent the computer from working normally.

After you have a Windows 10 installation disc/USB, follow these steps:

• 
  When your computer starts, wait for the manufacturer logo to check the option for boot menu, it will usually be F12.
  
• 
  The boot menu key might differ with each manufacturer. If you are unable to find the boot menu key, you may refer the user manual.
  
• 
  Restart the computer, when the manufacturer's logo is displayed, keep pressing the Boot menu option key to enter the boot menu and change the boot option to CD\DVD ROM (in case you create DVD). Select USB in case
  you create USB.
  
• 
  After you boot your computer using Windows DVD or System Repair Disc, a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key.
  
• 
  Select the correct time and Keyboard type.
  
• 
  Click Repair your computer in the lower left corner.
  
• 
  Click on Troubleshooting, advanced option and then click Startup Repair.
  

Step 3

If automatic repair doesn’t help to repair the startup files, you may try to repair them using these commands through Command Prompt under Advance Options.



Refer to the steps:

• 
  After you boot your computer using Windows 8 DVD
  or System Repair Disc, a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key.
  
• 
  Select the correct time and Keyboard type.
  
• 
  Click Repair your computer in the lower left corner.
  
• 
  Select Troubleshoot from
  Choose an option screen.
  
• 
  Click Advanced options in Troubleshoot screen.
  
• 
  Click on command Prompt.
  
• 
  Type these following commands and hit enter after each line of command:
  

Bootrec /fixmbr

Bootrec /fixboot

Bootrec /scanos

Bootrec /rebuildbcd

Check if it resolves the issue.



I hope the information helps. If you need any further assistance, please feel free to contact us again. We will be happy to assist you accordingly.

 

My screen only shows the "choose an option" screen.

Hi Stilkey,



Thank you for posting your query in Microsoft Community.



I understand the inconvenience you are facing. Let me help you in resolving the issue.



I would appreciate if you can provide us the following information to help us understand the issue better.

• What is the build of Windows are you working on?
• You may also provide screen shots describing the problem ("Choose an Option") to understand the issue and help you better.
  

To add screen shot, click on Add image > Browse and select the screen shot > and then click on Upload.

This screen could occur due to many reasons like if Shift key is pressed and if you restart the computer also it could happen if computer is not properly booting.

I suggest you to refer the link below and follow the suggestions provided by
Andre Da Costa and check if that helps:

Window10 Upgrade Always Ends Up on a "Choose an option" screen

Keep us posted on Windows related queries and we will be happy to assist you further.

 

Unable to access HP Simple Pass to Sign-in to the computer on Windows 10

Hi Jerome,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about accessing HP simple pass after upgrading to Windows 10. We will help you with this issue.

• Do let us know the make and model of your computer?
• Have you installed HP simple pass software on your computer?

Try the below steps and check if it helps.

Step 1: I suggest you to download the latest HP Simple Pass software from the manufacturer's website install it and check if it helps.

Step 2: If you have already installed the software, I suggest you to re-install it and check if the issue persists.

Follow the steps to Access Recovery Manager:

• Press Start button from the keyboard, type Recover Manager.
• Select Recovery Manager from the list when it becomes available. Allow the action to continue, if prompted. The
  HP Recovery Manager opens.
• Click Software program re-installation, Next , select
  HP SimplePass for the listing and then follow the on-screen instructions to reinstall application
  

Hope it helps. Try the above and get back to us with an updated status of this issue for further assistance.