Windows 10: Cannot play Microsoft Mahjong (signing in)

I'm using Windows 10 Pro and trying to play Microsoft Mahjong. Everything was working fine up till recently whereby when I launch the game a tile just spins in place and keeps saying "signing in". What exactly is the game trying to sign into? Whatever it is, it never does sign in.

I've tried fixing the app using some application fix it tool (not sure what the actual name is) but that didn't change anything. I asked Microsoft Mahjong support on Facebook, no response. Posted the problem on the page, no response from that either.

Is the game in any way connected to whatever X-Box software came preinstalled with W 10? If so I removed it as I don't have an X-Box and thought the software was unnecessary to have. Though as I said above all was working fine up till a few days ago.

Hope someone out there can help.

:)

 

Microsoft Mahjong Crash

Since An Intel Video update, Mahjong crashes after the automatic Xbox sign in. The following steps have been tried:

• uninstalling and reinstalling Mahjong. (Interestingly the usual 0 to 218 MB download changes suddenly to bigger numbers, most recently 0.9 to 1.9 GB !!).
• using wsrestore.exe

These do not change the behaviour of Mahjong. Other Microsoft apps eg Solitaire Collection run fine.

Bob

 

Microsoft Mahjong Woes

Hi Don,

We suggest that you uninstall and reinstall the Microsoft Mahjong.

To uninstall Microsoft Mahjong, please follow the steps below:

• On the Start menu, select Settings.
• Select System > Apps & features.
• Select the program, and then select Uninstall.
• Follow the directions on the screen.

You can use this link to install Microsoft Mahjong. On the Microsoft Mahjong page in the Store, select
Get the game (online) or Install (in the Store app). The game will download and install automatically.

Let us know the result.

 

Microsoft Mahjong

Hi,

To further assist you, we'd just like to get the following information:

• When was the last time you played Microsoft Mahjong without encountering any problem?
• Did you make some changes to your computer's configuration?
• Are you receiving any error message?

For possible troubleshooting step, please check Basith M's post through this
link.

Keep us posted.