Windows 10: Cannot print to either printer

Discus and support Cannot print to either printer in Windows 10 Drivers and Hardware to solve the problem; Have a fairly new Windows 10 laptop purchased 2 weeks ago. After installing the drivers for my two printers one is an HP, the other a Brother, I am... Discussion in 'Windows 10 Drivers and Hardware' started by ZaneStein, Apr 1, 2020.

  1. ZaneStein Win User

    Cannot print to either printer


    Have a fairly new Windows 10 laptop purchased 2 weeks ago. After installing the drivers for my two printers one is an HP, the other a Brother, I am unable to print to either printer. Sending a print job or a test print to either printer gives an error. Both printers are set up on wifi, and I verify that the IP address as shown in the printers is the same IP address that shows on my computer when I check the printer ports.


    Both printers show they are active on Windows. Using the printer software in both cases, my computer can see how much ink is in each printer, so clearly the printers are communicating with my computer.


    I tried running the Printer troubleshooter, first on one printer, then on the other. In one run, a solution was to delete jobs in the printer queue; in both runs, the only other solution was to set that printer as default printer.


    Have tried checking manufacturers' websites for updated drivers.

    Uninstalled, reinstalled printer drivers.

    Manually reset the Print Spooler.


    Have an older Windows 10 computer, and THAT one can print to both printers.


    What else can I do?

    :)
     
    ZaneStein, Apr 1, 2020
    #1
  2. Jan123 Win User

    Windows 10 Home Won't Print to Remote Printer


    I have three computers.
    Machine 1: Windows 10 pro, has the USB Brother HL-5040 printer
    Machine 2: Windows 10 pro, prints OK to the remote printer.
    Machine 3: Windows 10 home, Used to print, but not anymore (THIS IS THE PROBLEM).
    I’ve tried everything that I can think of, and would appreciate any suggestions.
    I did these steps on Machine 3 that did not work.

    1. Remove the printer device.
    2. Add a Printer
    3. The printer that I want isn’t listed
    4. Select a shared printer by name
    5. Browse
    6. Select the displayed Machine 1.
    7. Select the displayed Printer.
    8. Next
    9. Failure “Connect to Printer”.
    10. Add a printer using a TCP/IP address or Hostname
    11. Next
    12. Set Hostname to Machine 2, and set port name.
    13. Detecting TCP/IP Port
    14. Additional Port information required.
    15. Device Type – Standard, Brother Port Server
    16. Next
    17. Detecting the Driver Model
    18. Install The Print Driver
    19. Select Brother and Brother HL-5040
    20. Next
    21. Replace the Current Driver
    22. Printer Name (setting it to HL-5040)
    23. Next
    24. Do not share this printer
    25. Next
    26. You’ve successfully added “HL-5040”
    27. Finish
    Printing on Machine 3 puts the document in the print queue, which reports error printing.
    Printing from Machine 2 to the printer on Machine 1 works perfectly.
    All three machines are in the same HomeGroup. Machine 3 can access the shared files from Machine 1.
     
    Jan123, Apr 1, 2020
    #2
  3. Print to PDF missing in Printer List

    Hi William,

    We suggest that you disable and re-enable the Print to PDF feature. Here are the steps:

    • Click on the Start menu and type in Windows Features.
    • Choose Turn Windows features on or off.
    • On the next window, find Microsoft Print to PDF and disable it. Click
      OK to save changes.
    • Restart your PC.
    • Repeat the same steps to re-enable Microsoft Print to PDF.
    If the issue persists, we suggest that you perform the troubleshooting steps suggested on the link below under
    Advanced:

    Fix printer problems

    Regards.
     
    Rolando Vil, Apr 1, 2020
    #3
  4. Cannot print to either printer

    Print to PDF missing in Printer List

    Thanks for your help. I was browsing the web the other day and I found a page called FINAL DRAFT. They had a set of instructions for reinstalling the Microsoft Print to PDF utility that worked great for me. Problem solved.
     
    WilliamSturgis, Apr 1, 2020
    #4
Thema:

Cannot print to either printer

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