Windows 10: Cannot print to one particular network printer from MS Photos App

I have a computer where the user cannot print to one networked printer from MS Photo App.


Troubleshooting steps:

• Uninstalled the printer and reinstalled it
• Reset the MS Photo App
• Other users printed to that same printer from the MS Photo App using the same JPG file
• The user can print to other networked printers from MS Photo App
• Another user logged in to the computer in question and failed to print to the same printer from MS Photo App

Any suggestions on cause or further troubleshooting ideas?


Thank you

Sandra

:)

 

Error - Printing on Network printer

We have 4 printers on our Windows print server. The server was migrated from win2k3 to 2k8 on friday. 3/4 printers are working great, the other is having issues. When trying to print a test page to it, it gets a job status of Error - Printing.

When sending a small word document to it, it sends it to the printer, the queue is empty but nothing prints. If I goto the printer itself, it doesnt show any errors and I can print things such as information sheets and diagnostic files just fine.

All four printers are the same model, all 4 have a static IP. I can ping the printer successfully. I've tried printing from both an XP machine and the print server itself. I tried removing and adding the printer on the print server. And lastly, uunplugged the printer for 30 seconds, plugged it back in.

Any ideas?

 

Error - Printing on Network printer

What type of printers are they? Show a screenie of the http web page it offers. Use something like softperfect's netscan, go options, additional, check "check for open TCP ports and add 21,80,443,9100. Make sure the same result appears for all 4 printers. Post a screenie.

PS. I dont think this is a drivers issue. It's a fault network setup (on the printer) or a firewall/switch acting in between you and the printer. The printer obviously isnt dead if it can run and print diagnostics pages from the control panel.

 

Networked Printer: How to print both sides?

Some printers may be duplex but don't support the command over network protocols.

On most printers (no duplexing), printing on "both sides" means print odd pages, user has to change the orientation of said pages, and then it prints even pages. They have a special sequence dedicated to the "both sides" process. If this is the case, after it is done printing odd pages, a dialog should pop up showing you how to put the paper back in and also tell you how to resume printing.