Windows 10: Cannot Purchase Dolby Access

Hi,


I am unable to purchase Dolby Access Dolby Atmos for Headphones


https://www.microsoft.com/en-in/p/dolby-atmos-for-headphones/9mv4jdrvqtnv?activetab=pivotverviewtab


Screenshots attached.








:)

 

I ALREADY BOUGHT DOLBY ACCESS

Hi Yvonne,

We checked the Dolby Access app in the Store, and we found out that Version 2.1.30 & 2.1.31 has a known issue where customers that purchased it can't enable Dolby Atmos for Headphones after the purchase.

Since you've already provided feedback and contacted Dolby support, we suggest waiting for the app developer to create a fix for this issue. They're already aware of it and it seems they regularly update the app to resolve bugs.

Don't hesitate to let us know if you have any other concerns.

 

Dolby Atmos

We would like to confirm if you have check if you Dolby Atmos can be dectect by your computer?

We suggest that you check if its being detected by following these steps:

• At the bottom right side of your screen, where the Time and date can also be located, look for the
  sound icon.
• Right click on the sound icon, a smaill window will pop up with the Sound
  menus.
• Click on the Playback Devices.
• The Sound window will appear with the Playback
  tab.
• Look for Dolby Atmos to make sure that it is properly installed.

If its not on the list in Playback Devices, kindly check if its listed in Device Manager by:

• From the Start menu, type in Device Manager, then
  Enter.
• Then click the Sound, video and game controllers driver.
• Look for Dolby Atmos, then right click on it, then click
  Unintall.
• Once done, remove your Dolby Atmos device and restart you computer.
  

After your computer has restarted and your are in the Desktop screen of your computer, connect your Dolby Atmos device. It should automatically be installed in your computer by giving you prompts. Once successfully installed, kindly check if it is detected
now by you computer in Playback Devices.

We'll be waiting for your update.

 

Still can't activate dolby atmos for headphones

Hi Noam,

Thank you for writing to Microsoft Community Forums.

I understand that the Dolby Atmos for headphones option is not showing in Spatial sound. We’ll definitely look into this for you. For us to provide you the most appropriate assistance, kindly provide us the information needed below:

1. What is the make and the model number of the computer?
   
2. Which build version of Windows 10 are you using?
   
3. May I know, since when are you facing this issue?
   
4. Are you aware of any other changes made on the computer prior to this issue?
   
5. Have you tried installing the
   Dolby Access app from Microsoft Store and checked?
   
6. Did you perform any troubleshooting steps to troubleshoot this issue?
   

I’d suggest you to download the Dolby Access app from the Windows Store and check. The app will guide you to setup headphones.

Looking forward to your response so we can assist you further.

Regards,

Naveen M

Microsoft Community - Moderator