Windows 10: Cannot re add my JBL Flip 5 to my Windows 10 laptop

So, last week my JBL Flip 5 worked fine with my laptop. Then I did something that is making the two unable to pair again. Here is the sequence of events.

1. Was using JBL Flip 5 just fine with my laptop for Zoom meetings. However, had purchased Flip 5 for shower upstairs and was now keeping Flip 5 downstairs for meetings.
   
   
2. Came across my old JBL Flip 3 and thought, well I'll use that with laptop and move Flip 5 back upstairs.
   
   
3. Tried to add Flip 3 to laptop. It would not pair. My laptop could see the Flip 3 and I would select it to add. I got the message"Connecting ..." but the connection never would complete. Eventually, I get the message,"Try connecting your device again." I thought maybe problem was that only one of these devices could pair to the laptop, so I removed the Flip 5 from the laptop. Bad decision!!
   
   
4. Flip 3 still would not pair. I could see it as an available device and could click to select it but the process never completes and Now I thought was maybe because of old software/drivers etc for Flip 3.
   
   
5. Now I am trying to re-add the Flip 5 to the laptop and the Bluetooth connection process is displaying the exact same symptoms as when I tried to connect the Flip 3. I get the message"Connecting ..." but the connection never completes. Eventually, I get the message,"Try connecting your device again."

"Solutions" I have already tried:

• When I check my Windows updates, the system says I have all the current updates.
• I have tried rebooting. Both the laptop and the speaker.
• Looked at Bluetooth hardware options and all devices have a status of "This device is working properly."

I don't know what else to check but the speakers on my laptop are really **** and I would love to reconnect my JBL Flip 5, which was working perfectly last week. I would appreciate any help you can give me.

:)

 

Unable to connect and access JBL Flip 3 device on Windows 10

Hi,

I have a problem which is ; My JBL Flip 3 is woking with my smartphones , but not with my Laptop , my problem is that The JBL Flip 3 is actually shown in the Bluetooth connected devices but the sound come from my own Laptop not from the JBL Flip 3 , I've
done all the methods and it is still not working ,

Thanks , and hope u respond to me as fast as you can

 

Unable to connect and access JBL Flip 3 device on Windows 10

Hi Nikhil,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are facing issues with accessing the JBL flip device on Windows 10, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• How exactly are you connecting the JBL device?
• Is this issue confined only with the JBL device?
• Have you tried to connect any other external devices to the ports and check if the issue persist?
• Is the JBL device detected on your computer?
• Which drivers have you tired to update?

I suggest you to deploy Hardware and Devices troubleshooter and check if it helps.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device
  Troubleshooter.

Hope it helps. Reply to the post with an updated status of this issue and required information for further assistance.

 

Unable to connect and access JBL Flip 3 device on Windows 10

I have the same problem.

I had windows 7 and a new JBL Flip3. It was working. This weekend I upgrade to Windows 10 and the JBL stopped working. I have been working all weekend with Microsoft premium support and we have not fixed it yet. Like others the JBL is "paired" but
not connected. There is no "button" we can push to connect. So when we right click on the speaker Icon and select "playback devices" the JBL is not listed. As it is not listed, it can't be selected as the default.

Not only myself but Microsoft Premium support have tried all the steps listed here. We have even done a reset. Updated all the drivers. Still not fixed.

Can this be escalated please?