Windows 10: Cannot re-enable the Stream HDR video switch after Windows 10 upgrade

Discus and support Cannot re-enable the Stream HDR video switch after Windows 10 upgrade in Windows 10 News to solve the problem; [ATTACH]High Dynamic Range (HDR) video technology is the next great leap forward to reproducing what the naked eye sees in colors and contrast between... Discussion in 'Windows 10 News' started by WinClub, Jun 14, 2020.

  1. WINCLUB
    WinClub New Member

    Cannot re-enable the Stream HDR video switch after Windows 10 upgrade

    WinClub, Jun 14, 2020
    #1
  2. ADITYA_ROY
    Aditya_Roy Win User

    HDR streaming not turning on.

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand the concern that the HDR streaming is crashing in your laptop. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.



    • What is the Windows 10 version and Build installed? (Type
      winver in Windows search/Run command)
    • What is the make and model of the PC?


    However, we would like you to update the display/graphics driver to the latest version and also suggest you to refer this article and let us know the status of the issue:

    Stream HDR video on Windows 10



    We await your response,



    Aditya Roy

    Microsoft Community – Moderator.
     
    Aditya_Roy, Jun 14, 2020
    #2
  3. JOHANN EVA
    Johann Eva Win User
    HDR Streaming grayed out in windows 10

    Hi Mohammed AlJasim,

    We determined the issue and found out that your computer specs and graphics card are highly capable of enabling HDR and running a 4K video.

    Since you've already tested this on Sony TV and its perfectly working fine, we suggest that you
    contact your other TV manufacturer’s support team (which is
    BenQ) directly for confirmation if this TV is really capable for
    streaming HDR videos in Netflix or not.

    To know how to contact them, you can visit this link:
    BenQ Support.

    Netflix has a feature to auto-detect the capability monitors or TVs if they can stream HDR videos or not.

    Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.
     
    Johann Eva, Jun 14, 2020
    #3
  4. EILEEN GAL
    Eileen Gal Win User

    Cannot re-enable the Stream HDR video switch after Windows 10 upgrade

    HDR won't enable!

    Hi,

    Whenever you play high dynamic range (HDR) videos in
    Windows 10    , your external HDR monitor or TV must be connected to a Windows 10 PC that has a supported graphics card with the supported drivers installed. To isolate your concern, we'd like to know if you're getting any error messages when trying to
    enable HDR.

    In the meantime, you may check on this
    link     for more information about streaming HDR video on Windows 10.

    We'll be looking forward to your response.
     
    Eileen Gal, Jun 14, 2020
    #4
Thema:

Cannot re-enable the Stream HDR video switch after Windows 10 upgrade

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