Windows 10: cannot receive emails

Discus and support cannot receive emails in Windows 10 Software and Apps to solve the problem; cannot receive emails but can send ok https://answers.microsoft.com/en-us/windows/forum/all/cannot-receive-emails/e99370ff-2461-4545-82fc-7d518ca4c288 Discussion in 'Windows 10 Software and Apps' started by Peter Taylor1, Jan 25, 2023.

  1. PETER TAYLOR1
    Peter Taylor1 Win User

    cannot receive emails


    cannot receive emails but can send ok

    :)
     
    Peter Taylor1, Jan 25, 2023
    #1
  2. CRISTAL REG
    Cristal Reg Win User

    not receiving email

    Hi,

    We would like to ask a few questions to better assist you.

    • What is the model of your phone and which version of Windows is currently installed?
    • Were you able to receive emails from your other accounts?
    • Were you able to send emails?
    • What app are you using to access your emails?
    • Are you getting any error messages?
    • What are the troubleshooting steps that you've done so far?

    Regards.
     
    Cristal Reg, Jan 25, 2023
    #2
  3. EDGAR PAN
    Edgar Pan Win User
    no email on windows 10

    Hi Rick,

    To further isolate the issue, we may need additional information:

    • Any troubleshooting steps you’ve done so far?
    • Have you made any changes in settings after upgrading to Windows 10?
    • Are you receiving any error messages?

    We suggest following the steps provided in the article mentioned below and see if it helps you to resolve the issue.

    Errors sending or receiving email.

    Please get back to us with the status of the issue.

    Regards.
     
    Edgar Pan, Jan 25, 2023
    #3
  4. JANEANE CRU
    Janeane Cru Win User

    cannot receive emails

    Attention required message under email account, cannot send and receive mail from a linked account

    Hi Sharon,

    You might not been able to send or receive an email due to a misconfigured account settings. For us to isolate the issue, we would like to ask the following questions below:

    • Which application or program are you using to access your email?
    • Have you encountered any error message?
    • What troubleshooting steps have you done so far?

    If you are using the Windows 10 Mail app, we suggest that you remove your email account and re-add it.

    We will wait for your response.
     
    Janeane Cru, Jan 25, 2023
    #4
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