Windows 10: cannot recognize dvd

SteveRust · Oct 6, 2019

Computer has stopped recognizing dvds. it sees the drive but will not open the dvd. I have completed the updates and restarted. no go. I have deleted the device and restarted. no go same behavour

:)

kukane · Oct 6, 2019

Help...asus bw-12b1st will not read blu-ray dvd

I bought an ASUS BW-12B1ST Blu-ray writer...installed and it didnt read ANY dvd...deleted from devices and restarted...it then played dvd's but NOT Blu-ray dvd...it lists as BD player under Computer...I run ANY DVD HD and it recognizes it as a blu-ray writer, but no play...OS is VISTA. Suggestions??

DellySheCorte · Oct 6, 2019

CD/DVD drive not recognized

First, try inserting a disc in the drive, does it spin up?
--Yes, I put a blank CD in, and it spins up.

A few other suggestions

Try uninstalling the device in Dev mgr, wait 2 or 3 minutes and if Windows doesn't cycle though hardware changes, right click any device and select Scan for Hardware changes.

--Yes, I've uninstalled it and waited. Tried this with the CD in. Nothing happened after a few minutes, so I did the Scan for Hardware changes. Still Unknown Device. I've even tried updating and grabbing the drivers off the HP site, updating those drivers didn't help. Tried the update drivers, didn't fix the issue.

You might also want to check File and Folder options in File Explorer
press the blue file menu,
select Change folder and Serach options
select the View tab
is show empty drives selected?

---This was hidden. I've unhidden it as in the screen shot of my folder options.

It would help members if you could post a screen shot of Dev mgr device properties (post the first 4 tabs)

If it is an unknown device -post the General tab and the Details.
On the Details tab, select Hardware IDs from the drop down box

---Posting pictures.

I'm not sure if these suggestions will help. I had a similar issue with a CD drive on a Vista box, turned out to be a hardware issue on the Mobo. The optical drive is really controlled by a few settings (DVD, CD, Writer) and when it doesn't work, it is hard to diagnose.

If the device worked before (recently), it's a Win10 issue, and it might be version specific. There are known issues with AMD graphics drivers, this might extend to the chipset as well - those with Intel boards / CPUs can ignore this part. It's a guess anyway.

--Installed WIN 10 with this drive, it worked until 10 was installed.

If you're comfortable with hardware, you might try removing the optical drive from the box, restarting without it attached, and then shut down, reinstall the optical drive and start up the machine.

Follow instructions in the service manual for your device or on the mfr website.
Click to expand...

---I'm okay with opening latops. I've opened this one 3 times, adding SSD HD and upgrading RAM. I'll be able to try this later on, Friday, probably. With it spinning up when a CD is inserted, I'm not sure this would help. I'd appreciate advice on this.

Rose Cal · Oct 6, 2019

windows 10= no dvd

Hi Bill,

Corrupted or outdated drivers may be the possible reason why your CD ROM is not recognized after the update. To efficiently assist you, we'd like to gather more information:

Could you tell us the troubleshooting steps you've done so far?

Which build and version of Windows 10 are you using?

Are you getting any error messages?

Meanwhile, we suggest that you follow the steps in this
article on how to troubleshoot CD or DVD which not recognized.

Let us know if you need further assistance.

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