Windows 10: Cannot remove Bluetooth Dongle or XBOX Controller

Discus and support Cannot remove Bluetooth Dongle or XBOX Controller in Windows 10 Drivers and Hardware to solve the problem; Good afternoon! I have a Windows 10 PC and some troubles connecting to my USB Bluetooth Dongle. I was at first trying to connect my XBOX One... Discussion in 'Windows 10 Drivers and Hardware' started by Brandon Franklin, Nov 18, 2020.

  1. Cannot remove Bluetooth Dongle or XBOX Controller


    Good afternoon!


    I have a Windows 10 PC and some troubles connecting to my USB Bluetooth Dongle. I was at first trying to connect my XBOX One controller which was successful but when the controller turned off I ran into some issues. The next time I tried to connect the controller my PC says it is connected via Bluetooth but the light just blinks waiting for it to connect to something. I tried removing the controller from the Bluetooth menu but it just says removing device and nothing ever happens. I tried adding a new device the same as the first time but it won't find the controller. So then I tried turning Bluetooth off and on again but no matter how many time I turn it back on I go back to the Bluetooth screen and it always says it's still off. I ran Windows troubleshooting but it got stuck at turning Bluetooth on. I then tried to update the dongle's drivers but the options are greyed out. I also tried removing the device from device manager but it never gets removed from the list and just says uninstalling device. I had to go into task manager and force close it. Even removing the dongle from my PC still does not remove it from the list. Only removing it, restarting the computer, plugging it back in then reconnecting to my controller works but obviously I don't want to do that every time I want to use my controller. So just reaching out to see if anyone has some advice, thanks!


    Cannot remove Bluetooth Dongle or XBOX Controller 7c04af26-f738-4d26-8e61-716afcf5a0af?upload=true.png


    Cannot remove Bluetooth Dongle or XBOX Controller 17f894de-5acb-4139-ab4c-dc5139a2d558?upload=true.png


    Cannot remove Bluetooth Dongle or XBOX Controller 0cb45fbd-bc3e-4b02-a08b-d857ac398f4d?upload=true.png

    :)
     
    Brandon Franklin, Nov 18, 2020
    #1

  2. Bluetooth USB Dongle

    Ok so here's a question. I had a revelation today that: "Duh, my keyboard/mouse is bluetooth, shouldn't that be the same thing?" My goal here is to get my new Motorola HT820 bluetooth headphones to work with on my computer.

    Keyboard/Mouse is Logitech MX5500 Revolution, bluetooth wireless, came with a USB dongle that they connect through. I tried today to get the headset to work, and it won't receive sound. I can get it "connected," but with complications. I'm using Windows XP, have Setpoint 4.7, and I've tried the following:

    -Changed the radio settings to a bluetooth hub instead of locked to the keyboard/mouse.

    -Clicked "Connect Other Devices."

    - Paired headphones with windows. Windows connects correctly, the device reads connections, windows shows it as "already connected" when I try to connect it again. I click on Control Panel -> Bluetooth Devices, and I see the "Motorola HT820" listed as "Passkey enabled," but it doesn't say "Connected" like the keyboard and mouse do. Also, audio does play on the headphones.

    -Click on Properties on HT820, and then on services, it does not show any services at all.

    - Searched around google, logitech, motorola websites & forums to answers or help, nothing. Closet I got was logitech's "Bluetooth FAQ" which has the following paragraph (http://www.logitech.com/lang/pdf/bluetooth/bluetooth-faq.pdf):

    "3.6 How do I listen to music wirelessly with a Bluetooth headphone?
    All you need is a Bluetooth headphone and a media player such as iTunes or Windows Media Player 10. For optimal results, it is recommended you use a headphone with Bluetooth 2.0 Enhanced Data Rate, to benefit from the maximum bandwidth (up to 3Mb/s).
    Please refer to our online "How To" documents for step-by-step instructions related to your specific device (www.logitech.com/bluetooth/howto)." [That link transfers you back to the same pdf document - it's a circle]

    -I tried to install latest Widcomm stack from broadcomm's website, but it says it's not compatible with this dongle.

    -Called Logitech Tech Support - got a total jerk girl who straight up said "No i can't help you." And then wouldn't give me the time of day after that.

    I've read on threads on Logitech forum that people are using this headset with logitech dongles. Any help getting this connected? I just don't want to have 2 bluetooth dongles connected when I rly only should need this one. Otherwise I guess I'll just purchase one of the ones above, and use that to connect my keyboard, mouse, and headphones all in one swoop.

    Sidenote: anyone have experience/knowledge with behavior when 2 bluetooth USB dongles are connected to the same computer?
     
    surfsk8snow.jah, Nov 18, 2020
    #2
  3. Xbox Controller in Windows

    Hey there Tomas

    Thanks for reaching out!



    I suggest that you try updating
    your Xbox One controller. To do this, kindly follow the steps provided on the links below:




    If the issue persists, I strongly
    recommend contacting our Xbox Customer Support
    for further troubleshooting steps.



    Kindly update us with the results.
     
    XBF Erick C, Nov 18, 2020
    #3
  4. Mala_S Win User

    Cannot remove Bluetooth Dongle or XBOX Controller

    Can’t connect Xbox one controller to pc

    Hello SubieTY,

    Thank you for writing to Microsoft Community Forums.

    Initially, we need to pair the device to show up in the list while connected through Bluetooth. Check with the below mentioned steps and see if it works.


    Hope it helps.

    Mala S

    Microsoft Community - Moderator
     
    Mala_S, Nov 18, 2020
    #4
Thema:

Cannot remove Bluetooth Dongle or XBOX Controller

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